Hotel Housekeeper

Hotel Leveque; Indianapolis (IN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance from day 1

PTO from day 1

Holiday pay from day 1

Hotel/travel discounts

Professional development opportunities

Job summary

First Hospitality’s Hilton Garden Inn Indianapolis Downtown is seeking a Room Attendant to clean and style hotel rooms and public areas to brand standards, ensuring a welcoming guest experience. You will address guest requests, maintain cleanliness, and work with hotel leadership to meet service standards.

Ideal candidates communicate clearly, remain professional while standing and walking all day, and can lift up to 30 pounds as needed.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary workplace language.
• 8+ hours per day; stand and walk frequently.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, and pivot frequently during shifts.

Responsibilities

• Clean and style hotel rooms and public areas to brand standards with attention to detail.
• Refresh rooms with amenities and supplies to ensure guest readiness.
• Inspect spaces to identify maintenance needs and address guest requests.
• Engage with guests to identify needs and ensure satisfaction.
• Collaborate with Guest Services and leadership to resolve issues.
• Maintain professionalism aligned with brand and hotel expectations.
• Follow hotel emergency procedures and assist guests as needed.

Skills

Verbal communication

Written communication

Language proficiency

Physical stamina

Lifting up to 30 lbs

Mobility and flexibility

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Stay in the heart of downtown Indianapolis

Our hotel is next to Monument Circle, surrounded by city dining, shopping, and nightlife. Discover downtown Indianapolis: the Indiana Convention Center, Gainbridge Fieldhouse, Lucas Oil Stadium, and White River State Park are all within a mile of our door. We have a heated indoor pool, fitness center, and restaurant and bar.

Enjoy a cooked-to-order breakfast or dinner at our restaurant, Garden Grille & Bar, when you stay at the Hilton Garden Inn Indianapolis Downtown. After a long day, relax with an evening beverage at the on-site bar. From fine dining to casual bites, this Hilton Garden Inn hotel is in walking distance to most all venues and has numerous dinning experiences.

If meetings are on the agenda, our modern Indianapolis hotel caters to your needs. Host an event for up to 120 guests and make use of our 24-hour business center.