Hotel General Manager

American Cruise Lines; Guilford (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Travel and room board provided

Job summary

American Cruise Lines is seeking an experienced hotel manager to supervise the management team and crew while ensuring service excellence aboard our cruises.

The ideal candidate will have over 3 years of hotel or food and beverage management experience, skilled in Microsoft Office, and willing to live onboard for 6-8 weeks at a time. This full-time, exempt position offers competitive daily rates, along with health, dental, vision, and 401(k) with matching benefits.

Qualifications

• 3+ years of hotel or food and beverage management experience.
• Willing to live and work aboard the ship.
• Ability to pass US Coast Guard regulated drug tests.

Responsibilities

• Supervise the management team and crew.
• Ensure compliance with operations manual and service standards.
• Oversee food service and culinary operations.

Skills

Hotel or food and beverage management experience

Proficiency in Microsoft Office Suite

Ability to work flexible hours

Ability to meet physical demands

Education

Bachelor’s degree in business or hospitality management

Job description

Responsibilities

• Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
• Hold officers and crew accountable to American Cruise Lines’ standards.
• Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Responsible for assessing the management team and providing immediate corrective feedback.
• Anticipate the needs of guests and crew.
• Respond quickly to guest requests and ensure follow-up.
• Identify and resolve problems immediately and request home office support as needed.
• Ability to speak and present in front of all guests in person using a microphone.
• Management presence during meals services, cocktail hour, and onboard events.
• Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
• Ensure Chefs are following approved menus and recipes.
• Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
• Lead and direct ship officers in achieving weekly sales goals.
• Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
• Manage shipboard business transactions, accounting, timecards, and home office reporting.
• Responsible for managing all hotel and food inventories.
• Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
• Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
• Create positive crew experiences.
• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
• Perform bartending duties as needed with other management personnel.
• Other duties as assigned.

Qualifications

• 3+ years of hotel or food and beverage management experience.
• Bachelor’s degree in business or hospitality management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Willing to live and work aboard the ship.
• Optimism and a hardworking drive to succeed.
• Cruise industry experience not required.
• Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
• Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
• Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Work Schedule

7 Days per week while onboard the ship.

6-8 weeks working onboard / 1-2 weeks off.

This is a full-time, exempt position.

Essential Functions

Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.

Ability to work around 12 hours per day.

Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.

Ability to stand for your entire shift.

Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.

Ability to frequently bend, squat and reach.

Ability to live and work on board a vessel for extended periods of time.

Ability to use stairs frequently.

Compensation and Benefits

Competitive daily rate.

Health, dental, vision, and 401(k) with match.

Continuous growth in the company.

Covered Expenses

American Cruise Lines provides travel, room and board, uniforms, and training.

Equal Opportunity Employer

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.