Hotel Front Service Supervisor

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe seeks a Front Services shift leader to manage Bell Desk, Valet and Concierge operations, ensuring service standards that delight guests.

You will guide, train and coordinate cross-functional teams, review staffing, and enforce policies while upholding the highest integrity in a fast-paced hotel environment.

Qualifications

• College degree preferred, especially in Hotel or Institutional Management.
• 2–3 years in a Front Services position in a Hotel Front Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks/duties simultaneously.
• Strong communication skills both verbal and written.
• Strong organizational and administrative skills.
• Demonstrated leadership skills.
• Strong computer skills.
• Ability to work a rotating shift with fluctuating days off.
• Uphold integrity and adhere to regulatory and company policies.

Responsibilities

• Directs the day-to-day operation of the shift to ensure guest experiences exceed Harrah’s standards.
• Reviews staffing requirements and adjusts for guest service and productivity.
• Ensures guests receive professional and efficient service from Bell Desk and Valet.
• Provides guidance and training to guest service team members.
• Handles guest inquiries and complaints in a courteous and tactful manner.
• Coordinates cross-training between Front Services positions and updates procedures for promotions and changes.
• Recommends staffing changes, including hiring, promotion, demotion and wage adjustments within guidelines.
• Prepares and coordinates periodic performance appraisals for assigned personnel.

Skills

Front desk experience

Customer service

Leadership

Communication skills

Multitasking

Computer skills

Integrity

Team coaching

Education

College degree preferred (Hotel/Institutional Management)

Job description

Job Description

To effectively manage the shift operation of Valet Parking, Concierge and Bell Desk; and provide service standards that exceed customer expectations.

Responsibilities

• Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard.
• Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests.
• Ensures all guests receive the utmost in professional and efficient guest service from the Bell Desk and Valet Parking.
• Provides guidance and expertise to guest service team members.
• Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
• Provides direction and training to all team members to maintain a positive and fun working environment, and achieving department goals and objectives. Coordinates cross training efforts between all Front Services positions.
• Establishes and administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures.
• Handles duties of the Bell Desk and Valet parking in the absence of the Bell/Valet Captain.
• Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence.
• Counsels, guides and instructs personnel in the proper performance of their duties. Prepares and coordinates the periodic performance appraisal of assigned personnel.
• Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all employees of new changes and programs.

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Front Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Strong computer skills
• Ability to work a rotating shift with fluctuating days off
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Must be able to sit, stand and walk for long periods of time (8 hours).
• Ability to lift luggage up to 75 pounds
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.