Hotel Front Office Manager

Little Palm Island, a Noble House Resort; Florida; Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus opportunities

401k with matching

Health benefits

PTO

Generous travel benefits

Resumo da oferta

Little Palm Island, a Noble House Resort, seeks a Guest Services Manager to lead the guest services team across concierge, front desk, dock operations, and beach attendants. You will drive guest satisfaction and execute the GM's vision for the resort.

The role is hands-on and requires leading by example to deliver unforgettable experiences for guests at this iconic island destination.

Qualificações

• Experience leading a guest services team in a luxury hospitality setting.
• Proven ability to drive guest experience and service levels.
• Willingness to work hands-on and lead by example.
• Strong communication and leadership skills.

Responsabilidades

• Oversee daily operations of the Guest Services Team to include Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant.
• Drive guest experience service levels and execute the GM's vision for Little Palm.
• Lead hands-on with the team to create unforgettable experiences and attain service goals.

Conhecimentos

Guest relations

Team leadership

Operations management

Hospitality focus

Descrição da oferta de emprego

Description

ABOUT LITTLE PALM ISLAND:

Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, Little Palm is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean with sunset views and fire pits for enjoying a nightcap.

For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.

With over half of the seats located right on the ocean, The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, you and your team serve fine cocktails in the lounge, in-room dining, and cater to small refined private gatherings.

GUEST SERVICES MANAGER RESPONSIBILITIES:

• You oversee daily Operations of the Guest Services Team to include: Concierge / Front Desk /Dockmaster / Dockhand / Beach Attendant
• As Guest Services Manager, you are the force driving guest experience service levels and executing the vision of the GM for Little Palm
• This is a hands-on position where you are actively working side by side with your team creating unforgettable experiences for our guests to achieve desired service levels -

Requirements

WHAT SUCCESS LOOKS LIKE:

As the Guest Services Manager, you are the driving force behind our Guest's experience during their stay. Your welcoming personality combined with experience leading a team at a luxury resort, will mentor and train our Guest Services team to deliver exceptional levels of service.

Naturally, you have the drive to exceed expectations for this iconic location. The highly renowned Little Palm Island Resort & Spa offers relaxing experiences of a lifetime.

OUR CULTURE: Individual Distinction, Collective Soul

The Noble House Hotel & Resorts' philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our associates. We are a group of individuals who share a passion for hospitality. We let our personalities shine with individual distinction and a collective soul. And we like to have fun.

In return, you are rewarded with a compensation package to include competitive pay, bonus opportunities, matching 401k, health benefit options, PTO, generous travel benefits and the opportunity to lead a team in paradise.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.