Hotel Front Desk Supervisor — Guest Experience Leader

The Westin Sarasota; Sarasota (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

The Westin Sarasota is seeking a Front Desk Supervisor to lead the front desk operations and deliver exceptional guest service at our Sarasota, FL hotel. You will supervise staff, ensure seamless check-in/check-out, and coordinate with departments to satisfy guest needs.

Kolter Hospitality emphasizes service excellence and a welcoming environment, with a focus on timely, accurate reporting and safety compliance. This role is full-time and on-site.

Qualifications

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team is a plus.
• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Front desk operations

Team leadership

Guest service

Job description

The Westin Sarasota is seeking a Front Desk Supervisor to lead the front desk operations and deliver exceptional guest service at our Sarasota, FL hotel. You will supervise staff, ensure seamless check-in/check-out, and coordinate with departments to satisfy guest needs.

Kolter Hospitality emphasizes service excellence and a welcoming environment, with a focus on timely, accurate reporting and safety compliance. This role is full-time and on-site.