Hotel Front Desk Supervisor

Atrium Hospitality LP; West Des Moines (IA); On-site; USD 80,000 - 100,000; Full time

Job summary

A hospitality management company is seeking a Front Desk Supervisor in West Des Moines, IA. This full-time role involves overseeing daily front desk operations, coaching associates, and ensuring excellent guest experiences. Ideal candidates excel in customer service, have strong leadership abilities, and are detail-oriented. Join a company that promotes from within and offers comprehensive benefits.

Benefits

401(k) plan with company match

Comprehensive health coverage

Paid Time Off & Vacation

DailyPay availability

Tuition reimbursement

Qualifications

• Experience in customer service and leadership roles.
• Ability to create a welcoming environment.
• Strong communication and organizational skills.
• Tech confident with hotel systems.
• Physical ability to lift 50 lbs.

Responsibilities

• Supervise daily front desk operations.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency.
• Monitor cash handling and compliance.
• Assist with various front desk tasks as needed.

Skills

Customer service experience

Leadership skills

Strong communication

Detail-oriented

Tech savvy

Job description

Overview

Hotel: Des Moines Sheraton, 1800 50th Street, West Des Moines, IA 50266

Full time

Compensation Range: $17.50-$18.38 Hourly

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy