Hotel Front Desk Supervisor

Tampa Embassy Suites - Atrium Hospitality; Tampa (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career Growth

401(k) Match

Health Coverage

Paid Time Off

DailyPay

Tuition Reimbursement

Brand Discounts

Job summary

Tampa Embassy Suites - Atrium Hospitality in Tampa, FL is seeking a proactive Front Desk Supervisor to lead daily operations, check-ins, and guest services with a welcoming leadership style. You will coach front desk staff, resolve guest concerns, and ensure accurate cash handling while supporting VIP arrivals.

This role rewards leadership, teamwork, and a hands-on approach in a fast-paced hospitality environment, with Atrium offering growth opportunities and competitive benefits.

Qualifications

• Customer service and leadership experience in hospitality.
• Strong communication with guests, staff, and departments.
• Detail-oriented, organized, and able to manage shift reports.
• Tech proficient with hotel systems and email/reporting.
• Able to lift 50 lbs and stay on your feet for shifts.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins/outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and courtesy.
• Monitor cash handling, shift reports, and brand compliance.
• Assist with VIP arrivals and support reader board updates.

Skills

Leadership

Customer Service

Communication

Detail Oriented

Tech Savvy

Physical Stamina

Job description

Hotel : Tampa Embassy Suites3705 Spectrum BlvdTampa, FL 33612Full timeCompensation Range : $19.00 - $19.95

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates - you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed - whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports - nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy