Hotel Front Desk Clerk - Courtyard

Plamondon Hospitality Partners LLC; Hagerstown (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Flexible Scheduling

Tuition Reimbursement

Employee Discounts

Growth Opportunities

401(k) with Match

Medical, Dental, Vision Benefits

Referral Program

Job summary

Plamondon Hospitality Partners LLC is seeking a Front Desk Associate to create memorable guest experiences at our hotel. You will be the first friendly face guests meet and the key to a seamless stay, handling check-ins, check-outs, and guest inquiries with a positive, professional attitude.

This role emphasizes warm hospitality, strong communication, and teamwork across departments. We offer bi-weekly pay, flexible scheduling, tuition support, and growth opportunities within the hotel family.

Qualifications

• Experience in guest services or hospitality preferred.
• Ability to greet guests warmly and handle inquiries efficiently.
• Comfortable working in a fast-paced hotel environment.

Responsibilities

• Greet guests with a smile and friendly demeanor to set a welcoming tone.
• Manage bookings, check-ins, check-outs, and inquiries with accuracy and a positive attitude.
• Collaborate with all departments to fulfill guest requests and ensure a smooth stay.
• Take on additional responsibilities as needed to support the team and operations.
• Stand and move throughout the shift, with physical activity up to 90% of the day and lifting up to 60 lbs.

Skills

Customer service

Guest interaction

Communication

Team collaboration

Job description

At Plamondon Hospitality Partners, people are the heart of our business. Our success starts with the associates who work in our hotels. We take great pride in hiring honest, hard-working, reliable people, who share our principles. We encourage getting the most out of life through family, safety, community involvement, education, and our relentless gracious, and urgent attention to you.

Our Front Desk Associates are the heart of our hotel, creating unforgettable experiences with their warm, welcoming personalities. Youll be the first impression guests have and the key to making their stay exceptional!

Availability :

What youll do:

• Greet guests with a genuine smile and friendly demeanor, making them feel right at home from the moment they arrive.
• Manage guest bookings with precision, handling check-ins, check-outs, and inquiries while ensuring a seamless and pleasant process. Youll also answer phones, process transactions, and more, all with a positive attitude!
• Collaborate with all departments to meet guest requests and deliver top-notch service, helping ensure every stay is smooth and stress-free.
• Take on additional responsibilities as needed, keeping things running smoothly and supporting your team whenever necessary.
• Stay active! This role involves staying on your feet—sitting, bending, climbing, standing, reaching, and walking for up to 90% of your day, with occasional lifting up to 60 lbs.

Why Work With Us?

• Bi-Weekly Pay
• Flexible Scheduling - We offer flexible shifts to fit your life, whether its school, sports, or personal commitments. We do ask for availability on weekends and holidays during peak times.
• College Tuition & Drivers Education Reimbursement - We invest in your future! Get support for your college tuition or drivers education to help you grow both personally and professionally.
• Employee Discount Programs
• Opportunities for Growth - Start with us as a Front Desk Agent and grow your career! We love promoting from within, allowing you to advance in roles or other positions within our hotel family.
• 401(k) Program with Match - Plan for your future by participating in our 401(k) program after meeting eligibility requirements. We even offer a company match!
• Medical, Dental, and Vision Benefits - Full-time employees are eligible for comprehensive health benefits with individual and family coverage options. Stay healthy with our medical, dental, and vision plans after the required waiting period.
• Referral Program - Know someone who would be a great fit? Refer them, and you can earn rewards for bringing talented people to our team.

At Plamondon Hospitality Partners, we believe that diverse perspectives and backgrounds make our team stronger and more innovative. We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive environment for all employees. Plamondon Hospitality Partners participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. This ensures we comply with federal regulations while hiring the best talent for our team.