Hotel Front Desk Agent - DoubleTree Hilton

guestservices; Naples (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Guest Services, Inc. in Naples, FL is seeking a Front Desk Agent to handle check-ins/outs, reservations, and phones. The role emphasizes strong customer service and administrative support.

Experience in hotel operations is a plus; must greet guests, manage room assignments, quotes, and coordinate with Housekeeping while ensuring accurate charges and payments.

Qualifications

• High School Diploma preferred. Minimum age 16.
• Clerical tasks include typing, filing, office machines, cash register, and multitasking.
• Computer proficiency required.
• Able to interact with diverse people, organize priorities, learn new skills, and problem solve.
• Able to arrange and coordinate reservation schedules.
• Excellent interpersonal, administrative, telephone and communications skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell to guests where possible.
• Assist in coordinating Front Desk and Housekeeping.
• Verify charges/credits on guest folios; collect payments.
• Ensure cash handling is accurate at start/end of shifts.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Clerical skills

Typing

Filing

Cash register

Multitasking

Computer proficiency

Interpersonal skills

Scheduling reservations

Customer service

Education

High School Diploma or equivalent

Tools

Reservations system

POS system

Office equipment

Job description

Compensation Amount:

16.50 USD Hourly

Job Summary:

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and phones. Must have strong customer services skills. Hotel experience a plus!

Job Description:

ESSENTIAL FUNCTIONS

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma preferred. Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Ability to sit at a desk and monitor phones for extended amounts of time.
• Ability to withstand temperatures in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Reservations system. POS system.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.