Hotel Front Desk Agent

Millennium Hotels and Resorts; Los Angeles (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹

Hotel Room Discounts across our global

Paid Time Off & Holidays

Life and AD&D Insurance

Job summary

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, seeks a hospitality professional to deliver outstanding guest experiences and bridge leadership with frontline teams at a landmark downtown property.

You will support daily operations, drive accountability, and contribute to a collaborative, high-performing work environment focused on service excellence.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or equivalent experience preferred.
• Experience in hospitality or guest services is desirable.

Responsibilities

• Deliver exceptional guest service and brand-aligned experiences.
• Coordinate across teams to meet standards and drive results.
• Support day-to-day operations and performance of the team.

Skills

Leadership

Customer service

Team collaboration

Decision making

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Tools

Opera PMS

Job description

Hotel Name: The Biltmore Los Angeles

Location: Onsite - Los Angeles, CA

Annual Salary:

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events.

The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence‑driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions‑oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial - Taking ownership and acting with agility
• Innovation & Progressive - Continuously improving how we operate and serve
• Solutions & Results Oriented - Staying adaptable and focused on results

About the Role: [POSITION TITLE]

As our [POSITION TITLE], you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams-driving accountability, engagement, and results.

What You'll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Leadership Requirements (Manager / Executive - Add as Needed)

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

Technical / Role-Specific Requirements (Customize Per Role)

• Front Desk / Guest Services: Experience in customer service or hospitality preferred
• Front Desk / Guest Services: Familiarity with PMS systems (e.g., Opera) is a plus
• Engineering: Technical knowledge of HVAC, electrical, plumbing, or building systems
• Engineering: Relevant certifications or licenses preferred
• HR / Admin: Knowledge of HR systems, compliance, or employee relations
• HR / Admin: Strong organizational and administrative skills

Education (Optional / Adjustable)

• High school diploma or equivalent required
• Bachelor's degree or equivalent experience pr

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Why Join Us

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success. Why Join Us At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a