Hotel Front Desk

SARAH HOSPITALITY INC; Minnesota; On-site; USD 29,000 - 42,000; Full time

Job summary

Country Inn & Suites Woodbury Minnesota is seeking a full-time Front Desk Agent to register guests and check them in/out using our hotel management system. The role includes handling phone calls and reservations while delivering premium guest service.

Experience at a hotel front desk is preferred but not required; on-the-job training is provided. Candidates must be able to work weekends and may include holidays/night shifts.

Qualifications

• Experience in hotel front desk preferred but not required.
• Willing to work a flexible hospitality schedule including weekends and some holidays/night shifts.

Responsibilities

• Register and check in guests using the hotel property management system.
• Answer phone calls and make reservations.
• Provide excellent customer service to hotel guests; respond to guest needs, requests and complaints.
• Communicate guest needs to other hotel departments (housekeeping, maintenance).

Skills

Customer service

Hospitality

Phone handling

Tools

Hotel PMS

Job description

Job Description

Job Description

We are seeking a full time Front Desk Agent to become a part of our team at Country Inn & Suites Woodbury Minnesota. Hotel front desk employees register and check in guests using hotel property management system. Other major responsibilities include answering phone calls and making reservations, provide excellent customer service to hotel guests, respond to guest needs, requests and complaints. Collect payments, keep record of occupied rooms and guests. Also responsible for communicating guest needs to other hotel departments (housekeeping, maintenance).

Previous hotel front desk experience is preferred but not required. We provide competitive industry pay, on the job training and opportunity for growth. The front desk candidate must be able to work a flexible hospitality industry schedule that will include weekends and at times may include some holidays and night shift.