Hotel Engineering Leader - Guest-Centric Operations

Sonesta International Hotels; Los Angeles (CA); On-site; USD 130,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company &n

401(k) Retirement Plan with Company &n

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Disability Insurance

Various Employee Perks and Discounts

Job summary

Sonesta International Hotels seeks an Engineering Director to oversee on-site building, equipment and grounds maintenance across the hotel. You will lead maintenance, manage safety, inventory, and vendor relationships while driving guest and associate satisfaction.

Ideal candidates bring 5+ years in engineering/maintenance, supervision experience, and trade certifications. This is a hands-on leadership role in a busy hotel environment, with focus on quality, cost control, and team development.

Qualifications

• High school diploma or equivalent required; 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major preferred.
• A minimum of 5 years’ experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing and supervisory experience.
• Previous experience in a hotel property or service industry preferable.
• General knowledge of qualified trades such as HVAC, electrician or plumber, carpentry is desirable.
• Certification in at least one qualified trade is required.
• Understanding of and previous experience in a union environment a plus.

Responsibilities

• Operational/Functional: Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
• Implement and supervise the preventative maintenance of Mechanical/Electrical areas, public areas and Guest Rooms per established standards and schedules.
• Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
• Process purchase requests for items needed by the Engineering department.
• Manage contractors while onsite, supervise work as needed and make sure work was properly performed.
• Inspect and evaluate the physical condition of facilities and recommend appropriate service improvements such as renovation, painting or furniture replacements.
• Ensure the building exterior is clean and well maintained.
• Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
• Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.
• Perform maintenance and repairs on malfunctioning systems and equipment
• Coordinate, supervise, and perform preventive maintenance work.
• Order, receive supplies and maintain inventory of supplies and operating equipment.
• Review guest satisfaction survey results with employees.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.
• Strategy and Planning: Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
• Assist with development of the Capital budget.
• Financial Management: Participate in the management of the department’s operating budget and assist in the development of the annual capital budget.
• Achieve budgeted revenues, control labor costs and expenses.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
• Managing your Team: Interview, hire, train, and promote Engineering staff. Provide consistent feedback and recommend disciplinary action when appropriate.
• Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
• Coach team by providing specific feedback to improve knowledge, skills and performance.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
• Leading with Passion: Utilize and collaborate with resources across different departments and corporate office.
• Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
• Focus on the mission and well‑being of the departments, hotel and company.
• Lead by example and operate with integrity and respect.
• Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards.

Skills

HVAC

Electrical

Carpentry

Drywalling

Painting

Plumbing

Roofing

Landscaping

Supervisory skills

Leadership

Communication

Education

2-year degree in Building/Engineering preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Sonesta International Hotels seeks an Engineering Director to oversee on-site building, equipment and grounds maintenance across the hotel. You will lead maintenance, manage safety, inventory, and vendor relationships while driving guest and associate satisfaction.

Ideal candidates bring 5+ years in engineering/maintenance, supervision experience, and trade certifications. This is a hands-on leadership role in a busy hotel environment, with focus on quality, cost control, and team development.