Hotel Door Attendant - Le Meridien Dania Beach

Towne Park, LLC.; Florida; Presencial; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Descripción de la vacante

Towne Park is seeking a Door Attendant to provide exceptional hospitality to guests, opening doors for entrants, and assisting with transportation to off-site locations. The role emphasizes courteous, efficient service and proactive guest assistance in a busy environment.

The position requires strong customer service skills, the ability to read and write English, and the capability to handle basic tasks with accuracy.

Formación

• Proven customer service experience preferred.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to present information clearly to guests and colleagues.
• Basic math skills for handling times and rates.
• Understanding 24-hour and military time systems.

Responsabilidades

• Greet and assist guests in a professional and friendly manner.
• Open doors for guests entering and exiting the facility.
• Assist guests with transportation to off-site locations.
• Provide information about outlets, meeting rooms and local amenities.
• Deliver messages, items and guest amenities as requested.
• Maintain a courteous and composed demeanor under pressure.
• Follow Towne Park phone etiquette and company procedures.

Conocimientos

Customer service

Read and write English

Follow instructions

Communication skills

Basic math

Time awareness

Greet guests

Educación

High school diploma or GED

Descripción del empleo

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

About Towne Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visitwww.towne.com and follow us on LinkedIn.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Work Schedule: The work schedule for this position may vary.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.

Essential Functions

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Uses salutation of the day and welcomes guests to the location-35%
• Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks-15%
• Assists guests with room changes when needed.
• Assists with the delivery and pick up of items to guest rooms.
• Opens all vehicle and hotel doors for guests-25%
• Assists guests with directions, taxis, reservations and other inquiries.
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Delivers messages, items and/or guest amenities as requested-25%

Qualifications

Education: High school diploma or general education degree

Required Licensure, Certification, etc.: N/A

Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

Must complete the Wheelchair Safety Training course provided by Towne Park

If providing valet parking or shuttle services, may be subject to additional requirements

Knowledge and Skills

• Knowledge of customer service
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Maintains accuracy and composure while under pressure

Scope Authority to Act

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.

I accept that at any time there may be modifications or changes to the above job description.

Equal Opportunity

Towne is an AFFIRMATIVE Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans.

Towne will consider for employment qualified applicants with arrest and conviction records.

Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone].

Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.