Hotel Customer Service Agent NF-02.

Obsolete Site; Hawaii; On-site; USD 36,000 - 52,000; Full time

Job summary

Army NAF in Hawaii seeks a hotel front desk clerk responsible for guest service, reservations, and front-office tasks including check-in/check-out, ID verification, payment processing and key control.

You will resolve guest complaints, maintain logs, and support security and emergency communications during medical and fire incidents. Work hours vary and include nights, weekends, and holidays.

Qualifications

• Work independently with minimal supervision.
• Must have strong customer service skills and diplomacy.
• Must communicate clearly in English, both verbal and written.
• Must be able to perform basic arithmetic for reports and handling change.
• Must be comfortable using standard office equipment and software.

Responsibilities

• Serve as a hotel front desk agent with duties across guest service cycle.
• Execute reservations, room assignments, check-in/out, ID verification, and payment processing.
• Resolve guest complaints and escalate serious issues as needed.
• Perform front office duties including telephone services, luggage storage, lost and found, reports, parking, and security.
• Provide communication assistance in medical and fire emergencies as needed.

Skills

Customer service

English communication

Mathematical ability

Office software

Tools

Microsoft Outlook

SharePoint

Word

PowerPoint

Excel

Job description

<h3>Duties</h3> <ul> <li>Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations</li> <li>Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests. identification and entitlements verification, payment processing and guest room key provision and control.</li> <li>Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.</li> <li>Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.</li> <li>Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.</li> </ul> <h3>Requirements</h3> <h3>Conditions of employment</h3> <ul> <li>Direct Deposit and Social Security Card is required.</li> <li>Meet qualification/eligibility/background requirements for this position.</li> <li>A one-year probationary period may be required.</li> <li>Satisfactorily complete an employment verification (E-Verify) check.</li> <li>Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, paragraph 2 to include Tier 1 background investigation.</li> <li>Scheduled hours will vary and are irregular. Incumbent must be available to work nights, weekends, holidays and special events.</li> </ul> <h3>Qualifications</h3> <p>Resumes must be two pages (or less).</p> <p>Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.</p> <h3>Minimum Qualifications</h3> <ul> <li>Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.</li> <li>Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.</li> <li>Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.</li> <li>Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.</li> <li>Ability to use office automated equipment in the performance of the required duties.</li> <li>Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.</li> </ul> <b>NOTE: To be considered for Minimum Qualified resume must clearly show experience or knowledge of all listed under Minimum Qualifications.</b> <h3>Education</h3> <p>This job does not have an education qualification requirement.</p> <h3>Additional information</h3> <h3>Area of Consideration</h3> <ul> <li>This job is open to candidates who live in the local area, Local (Big Island of Hawaii).</li> </ul> <p>This is a standing register opened until filled with first cutoff 9/29/2026.</p> <h3>Manual Application Option</h3> <ul> <li>If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.</li> <li>Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 p.m. HST on 12/01/2026 to ensure timely processing.</li> <li>Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.</li> </ul> <h3>PCS Costs</h3> <ul> <li>Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.</li> </ul> <h3>Allowances and Differentials</h3> <ul> <li>This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.</li> <li>Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.</li> </ul> <h3>Important Information Regarding Access to Certain Federal Facilities</h3> <ul> <li>Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See</li> </ul> <h3>Your Application</h3> <ul> <li>After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.</li> <li>Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.</li> <li>Army NAF Pay setting rules apply to this vacancy.</li> </ul> <h3>Termination of Spouse Employment Preference</h3> <ul> <li>Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.</li> </ul> <h3>Discover Your Path to Success</h3> <ul> <li>Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.</li> <li>Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.</li> <li>Click this URL to view the kit:</li> </ul> <p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p> <p>Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.</p> <p>Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.</p> <p>For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.</p>