Hotel Chief Maintenance Engineer

McKibbon Hospitality; Knoxville (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits: medical,Dental

Life insurance

401K Savings Plan with company match

Hotel rate discounts

Paid time off and holidays

Tuition assistance

Job summary

McKibbon Hospitality seeks a Chief Engineer to lead and perform maintenance across the hotel’s facilities, ensuring safety and guest satisfaction. The role requires coordinating with leadership, supervising maintenance staff, and managing the operations budget.

Ideal candidates have hotel maintenance experience, strong people skills, and the ability to train others while upholding McKibbon’s Guiding Principles.

Qualifications

• 3 years minimum experience in a lead maintenance role.
• Previous hotel experience is highly desired.
• Ability to monitor the performance of service/contractors.
• Knowledge of preventive maintenance methods and NFPA-72 fire & life safety.
• Ability to train others and conduct on-the-job training.
• Strong listening and interpersonal skills with guests and associates.

Responsibilities

• Perform and lead repair and maintenance of the hotel's physical plant.
• Maintain interior and exterior areas of the property.
• Coach and train maintenance staff to follow standards.
• Monitor service/contractor performance and budgets.
• Schedule maintenance to minimize guest disruption.
• Assist leadership with recruiting and hiring of maintenance team members.
• Ensure safety and protect assets per McKibbon guidelines.

Skills

People skills

Listening skills

Preventive maintenance

Communication

Contractor management

Tools

Microsoft Office 365

Maintenance management system

Power hand tools

Job description

As a leading member of the property management team, the Chief Engineer is accountable for ensuring the hotel is maintained properly. The Chief Engineer performs and leads the repair and maintenance of the hotel's physical plant, including (but not limited to) plumbing, electrical, HVAC, pool, fire & life safety, and all general facilities. The Chief reports to the General Manager. The Chief is responsible for maintaining the hotel at the highest quality level, giving all guests the ability to have a worry-free experience, and protecting the asset for the owners while embodying McKibbon’s Guiding Principles.A Day in the LifeChief will work autonomously in some instances, without constant supervision.Responsible for monitoring and maintaining the operations and functions of both the interior and exterior areas of the property.Perform any necessary construction trades, like plumbing, electrical, carpentry, basic heating and air conditioning, pool maintenance, painting, caulking, etc.The Chief will not be expected to be an expert in all trades but will be expected to be proficient enough to do a good job, utilize external resources, and train others in the engineering department.In addition to the trade skills, the Chief will need to possess certain people skills that will allow them to be proactive and interactive with other associates and hotel guests.Play a key role in communicating and interacting positively with associates and guests.Follow the guidelines established by McKibbon Hospitality to ensure the safety of associates and guests, while protecting company assets.Assist the GM and AGM with recruiting, hiring, and training maintenance team members. The number of associates in the maintenance department will depend on the hotel's size and complexity.While this role has no direct reports, it involves coaching team members to ensure efficient practices are followed in alignment with company and brand standards. Job RequirementsAbility to monitor the performance of the service/contractor to ensure that contracted service is performed satisfactorily.Ability to effectively maintain the physical plant while meeting Guests’ needs within the defined operations budget.Ability to communicate operational activities, priorities, and problems with hotel leadership.Possess knowledge or methods and techniques for conducting on-the-job training.Ability to create a learning environment encouraging employees to further develop their job skills.Ability to observe employees’ work performance for comparison with performance standardsAbility to determine what action should be taken in response to a customer complaint, comment or inquiry.Ability to negotiate with service company/contractor to obtain the best price for services.Ability to estimate the time (labor) required to complete maintenance work.Ability to determine the best time to schedule maintenance jobs to avoid disrupting the operation of the hotel.Ability to proactively discern operational and maintenance concerns, then address them to eliminate downtime and avoid disaster.Knowledge of problem-solving techniques and methods.Knowledge of common causes of equipment malfunction.Experience with Microsoft Office 365, including Outlook, Word, Excel, as well as utilizing a maintenance management system to initiate, perform, and report on service orders and PMs.Ability to perform various maintenance tasks, which may include climbing stairs, walking 10,000 steps or more each day, utilizing power hand tools, and lifting up to 50 pounds.Must be able to kneel, stand, and work in varying indoor/outdoor conditions, and access high or confined spaces as needed.Ability to perform basic painting and caulking skills.Ability to use standard hand tools, such as wrenches, pliers, screwdrivers, hammers, and electrical measurements.Knowledge of preventive maintenance methods and techniques for maintaining equipment.Ability to perform tests to check for the normal operation of the hotel’s equipment.Ability to perform Basic Maintenance Skills. Plumbing, A/C Filter Changes, Clean Coils, Electrical work, and Carpenter work.Ability to test pool and spa chemicals, CPO Certification required.Skilled in laundry and kitchen operations to allow operations to maintain and/or exceed production standards.Skilled in the use and testing of all Fire & Life Safety equipment, alarm systems, and sprinkler systems to maintain proper operational status.Knowledgeable on local, state, and federal regulations for testing and operation in accordance with NFPA-72.Ability to evaluate and select job applicants based upon information obtained through personnel questionnaires, resumes, and interviews.3 Years minimum experience in a lead maintenance role.Previous hotel experience is highly desired.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.Why McKibbon?We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.Perks & Benefits Beyond the Basics:We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:Benefits: Full Time Associates:Comprehensive benefits package including medical, dental, and visionLife insurancePet InsuranceShort and long-term disabilityPaid time off and holidaysTuition assistanceFinancial & Occupational Wellness: All AssociatesCompetitive Compensation with incentives (incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensationAssociate referral programBrand and company training classes, workshops and conferences for career growth and development (varies by position)Personal Wellness: All AssociatesFundraising matching funds programTeam volunteer opportunities24/7 chaplain servicesExclusive hotel rate discountsAny state specific holiday, vacation or benefit requirements will apply.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.