Hotel Assistant General Manager

Hunter Super Techs - TurnPoint; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

Life insurance

Pet Insurance

Disability insurance

Paid time off & holidays

Tuition assistance

401K with company match

Career training & development

Volunteer opportunities

Hotel rate discounts

Job summary

McKibbon is seeking an Assistant General Manager to partner with the General Manager in overseeing hotel operations and driving guest satisfaction. This role requires strong leadership, brand adherence, and collaboration with corporate teams to meet business goals.

The position emphasizes training, staffing, and maintaining high service standards in a fast-paced environment, with a focus on professional, ethical leadership and excellent communication.

Qualifications

• Experience leading hotel teams and delivering exceptional guest service.
• Ability to implement brand procedures related to cost control and inventory management.
• Ability to ensure policies and brand standards are consistently followed.
• Strong interpersonal skills with diverse staff and guests.
• Attention to detail, timeliness, and accuracy in communications and documentation.
• Excellent problem-solving and written/oral communication skills.
• Ability to develop leadership in staff and maintain positive relationships with stakeholders.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist with overall property operations including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.
• Train associates to uphold brand and company standards.
• Supervise staff to deliver high service levels and retention.
• Ensure compliance with brand initiatives and safety standards.
• Collaborate with HR, Accounting, Revenue Management, and Sales to hit goals.
• Assist in hiring, training, and onboarding new employees.
• Conduct performance reviews and provide constructive feedback.
• Create staff schedules and ensure adequate staffing.

Skills

Leadership

Guest service

Communication

Problem-solving

Attention to detail

Staff development

Hiring & training

Professionalism

Listening skills

Job description

Location: 508 E Martin Luther King Jr Bl, Charlotte, NC, 28202

What Makes a McKibbon Assistant General Manager?

As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.

A Day in the Life:

• Assistant General Manager is responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.
• Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
• Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
• You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
• Inspect and oversee that safety and security standard service quality in all operations.
• Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.
• You will fill in where and when needed, in positions throughout the hotel operation.
• Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld.
• Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.
• Oversee the day-to-day operations in the absence of the General Manager.
• Assist in hiring, training, and onboarding new employees.
• Conduct performance reviews and provide constructive feedback on your direct reports.
• Create employee schedules and ensure adequate staffing levels.
• Ensure proper documentation and reporting of guest and associate incidents or accidents.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements:

• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• The ability to implement McKibbon procedures as they relate to cost control and inventory management.
• Ability to ensure that hotel policies and brand standards are consistently followed.
• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Sufficient communication and problem-solving skills both written and oral.
• The ability to develop the leadership qualities of all staff.
• The ability to maintain positive relationships with the management company, property owners, vendors and clients.
• Ability to work under pressure and handle multiple tasks.
• Must excel in high-pressure, fast-paced environments.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment.

We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Financial & Occupational Wellness: All Associates
• Competitive Compensation with incentives(incentives vary by position)401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Personal Wellness:All Associates
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts
• Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.