Hotel Assistant Front Desk Manager

WizeHire, Inc; Baltimore (MD); On-site; USD 64,000 - 68,000; Full time

Job summary

Renaissance Baltimore Harborplace Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest services. Key responsibilities include managing daily front desk operations, resolving guest complaints, supervising staff, and assisting in revenue management. Candidates should have a high school diploma (GED acceptable) with a preference for a bachelor's degree in Hospitality or Business Administration, along with 2–3 years of relevant experience and strong leadership and communication skills. The position offers a salary range of $64,000 – $68,000 per year.

Qualifications

• 2–3 years of front desk or guest services experience, often with supervisory experience.
• Ability to stand for long periods and work flexible hours, including weekends and holidays.

Responsibilities

• Manage daily front desk operations, including guest registration and checkout procedures.
• Resolve high-level guest complaints efficiently to ensure satisfaction.
• Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Assist with payroll, performance evaluations, and reporting.
• Assist in maximizing room revenue through upselling and monitoring room rates.
• Coordinate with Housekeeping, Maintenance, and Security departments.

Skills

Leadership

Communication

Interpersonal skills

Proficiency in PMS

Education

High school diploma or GED

Bachelor's degree in Hospitality or Business Administration

Job description

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel’s front desk. Key responsibilities include handling guest complaints, managing check‑ins/check‑outs, scheduling staff, ensuring brand standards, and stepping in during the manager’s absence.

Responsibilities

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
• Guest Relations: Resolve high‑level guest complaints efficiently to ensure satisfaction.
• Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Administrative Duties: Assist with payroll, performance evaluations, and reporting.
• Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
• Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

Qualifications

• Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
• Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience.
• Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
• Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

Compensation

$64,000 – $68,000 per year