Hotel Assistant Food & Beverage Manager

The Crescent Hotels Group; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits package

401(k) eligibility

Professional development opportunities

Hotel travel benefits

Job summary

Elysée New York, a luxury boutique hotel managed by Crescent Hotels & Resorts, seeks an experienced Assistant Food & Beverage Manager to lead Salon Sanssouci and hotel F&B operations with Forbes Five-Star standards. You will supervise front-of-house teams, coach staff, and ensure exceptional guest service across venues.

The role requires flexibility across mornings, evenings, weekends, and holidays based on occupancy and events, with a focus on continuous improvement and a strong guest-centric

Qualifications

• Minimum two years of progressive supervisory experience in a full-service hotel restaurant or luxury F&B operation.
• Strong leadership, coaching, and team development skills.
• Experience with luxury hospitality standards and Forbes Five-Star expectations.
• Extensive knowledge of food safety, HACCP, and health department regulations.
• Proficiency with Opera Cloud and hotel management systems.

Responsibilities

• Assist in managing daily restaurant, lounge, in-room dining, and other assigned F&B outlets.
• Lead by example in delivering exceptional hospitality and guest service.
• Serve as manager on duty during shifts for the restaurant.
• Review guest feedback and satisfaction scores to identify improvements.
• Coordinate with Culinary and Front Office teams for seamless service.
• Monitor staffing levels and adjust schedules based on occupancy and events.
• Ensure opening, closing, and shift handover procedures are followed.
• Support inventory and cost-control measures across F&B operations.

Skills

Leadership & coaching

Guest service mindset

Hospitality knowledge

Organizational skills

Communication skills

Time-management

Labor analytics

Multilingual (plus)

Education

High school diploma or equivalent

Associate's or bachelor's in Hospitality/Restaurant Management or related field

Tools

Opera Cloud

POS systems

Microsoft Office

Scheduling software

Job description

Description

ABOUT ELYSÉE NEW YORK

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

ABOUT SALON SANSSOUCI

At the heart of Elysée New York is Salon Sanssouci, the hotel's intimate, residential-style lounge, inspired by the elegance and relaxed hospitality of Sanssouci Palace in Potsdam, Germany. More than a hotel lounge, Salon Sanssouci is the social and cultural living room of the hotel, which has been a New York City icon for 100 years. Salon Sanssouci is a place where guests begin their morning, gather throughout the day, and settle into evening conversation. True to its French meaning “without worries,” Salon Sanssouci carries the details, so guests never have to. The experience is refined but never formal, handled with warmth and discretion.

POSITION OVERVIEW

Elysée New York is seeking an experienced, service-driven Assistant Food & Beverage Manager to help direct the daily operations across Salon Sanssouci and the hotel's food and beverage operations. Reporting to the Food & Beverage Manager and the Director of Operations, this individual supervises front-of-house associates, maintains service and cleanliness standards, and serves as the manager on duty for Salon Sanssouci during assigned shifts. The Food & Beverage operation runs to Leading Quality Assurance and Forbes 5-Star standards, and the Senior Assistant Food & Beverage Manager is responsible for translating those standards into daily service behavior, team coaching, and consistent execution. This position requires flexibility across mornings, evenings, weekends, and holidays based on occupancy and business demands.

ESSENTIAL JOB FUNCTIONS

GUEST EXPERIENCE AND SALON SANSSOUCI LEADERSHIP

• Assist in managing the daily operations of the restaurant, lounge, in-room dining, and other assigned Food & Beverage outlets.

• Lead by example in providing exceptional hospitality: greeting guests, monitoring the dining experience, resolving concerns, and ensuring prompt service recovery.

• Serve as the manager on duty for the restaurant during assigned shifts, assuming leadership responsibilities in the F&B Manager's absence.

• Review guest comments, online reviews, guest satisfaction scores, and loyalty program feedback to identify service improvement opportunities.

TEAM LEADERSHIP AND DEVELOPMENT

• Supervise restaurant associates during assigned shifts, ensuring exceptional guest service and compliance with Elysée New York and brand standards.

• Assist with recruiting, interviewing, onboarding, training, coaching, scheduling, and evaluating restaurant associates.

• Conduct daily pre-shift meetings to review occupancy, reservations, VIP arrivals, menu changes, promotions, safety topics, and service expectations.

• Foster a positive, inclusive, and respectful work environment through coaching, recognition, communication, and accountability.

OPERATIONAL AND BUSINESS MANAGEMENT

• Monitor staffing levels and assist in adjusting schedules based on business volume, occupancy forecasts, and special events, helping control labor costs.

• Ensure restaurant opening, shift transition, and closing procedures are completed accurately and on schedule.

• Monitor inventory levels of food, beverages, linens, china, glassware, silverware, menus, and operating supplies, communicating replenishment needs to management.

• Assist in controlling food, beverage, labor, and operating costs by minimizing waste and maximizing productivity.

• Monitor point-of-sale transactions, cash handling, discounts, voids, and shift reconciliations to ensure compliance with company procedures.

• Complete administrative responsibilities including daily reports, shift logs, coaching documentation, payroll review, scheduling support, inventory records, and operational checklists.

QUALITY, SAFETY, AND COORDINATION

• Partner with the Executive Sous Chef and culinary team to ensure efficient communication, timely food delivery, menu consistency, and Leading Quality Assurance and Forbes Five-Star standards.

• Monitor food quality, beverage presentation, cleanliness, and overall guest experience throughout each shift.

• Ensure compliance with all food safety, sanitation, personal hygiene, HACCP, and health department regulations, including proper food labeling, dating, storage, rotation (FIFO), and temperature monitoring.

• Promote responsible alcohol service and ensure compliance with all applicable liquor laws and company policies.

• Coordinate restaurant operations with Front Office, Housekeeping, Engineering, and Sales to ensure seamless service for hotel guests and group events.

• Inspect restaurant furniture, fixtures, equipment, and facilities, reporting maintenance concerns and following up to ensure timely resolution.

• Serves as the Storytelling Champion for Salon Sanssouci and Elysée New York

REQUIRED QUALIFICATIONS AND SKILLS

• Strong leadership, coaching, and team development skills, with an excellent guest service and hospitality mindset.

• Thorough knowledge of full-service restaurant operations, hotel Food & Beverage operations, and luxury hospitality expectations.

• Working knowledge of food safety, sanitation, HACCP principles, and health department regulations.

• Strong organizational, communication, and time-management skills, with the ability to prioritize multiple responsibilities in a fast-paced hotel environment.

• Ability to analyze labor reports, guest satisfaction metrics, and operational performance.

• Proficiency with point-of-sale systems, Microsoft Office, scheduling software, and hotel property management systems, such as Opera Cloud.

• Ability to resolve guest concerns professionally while maintaining brand and Leading Quality Assurance standards.

• High school diploma or equivalent required; Associate's or bachelor's degree in hospitality management, Restaurant Management, Business Administration, or a related field preferred.

• Minimum two years of progressive supervisory experience in a full-service hotel restaurant, upscale restaurant, or hospitality Food & Beverage operation.

• Previous leadership experience in a hotel environment.

• ServSafe Food Protection Manager Certification (or equivalent), required or must be obtained within the required timeframe.

• Alcohol Awareness or Responsible Beverage Service Certification, where applicable.

• Experience within the New York City luxury hospitality market.

• Previous experience with a luxury boutique or independent luxury property.

• Multilingual capabilities are a plus, though not required.

PHYSICAL REQUIREMENTS

• Stand and walk for extended periods throughout the shift.

• Frequently bend, stoop, kneel, push, pull, reach, and lift.

• Lift and carry up to 40 pounds regularly, and occasionally up to 50 pounds with assistance.

• Work in kitchen, lounge, and hotel environments with exposure to heat, cold, steam, noise, and cleaning chemicals.

• Ability to respond quickly to changing operational demands.

COMPENSATION AND BENEFITS

• Competitive salary, benefits package, 401(k) eligibility, professional development opportunities, and hotel travel benefits available through eligible programs.

WHY JOIN ELYSÉE NEW YORK

Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The Assistant Food & Beverage Manager helps bring the Food & Beverage guest journey to life from its earliest days, work that is considered, genuine, and built to last, on a platform toward future Restaurant Manager or Food & Beverage leadership opportunities. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs.

EQUAL OPPORTUNITY STATEMENT

Elysée New York, managed by Crescent Hotels & Resorts, are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts