Host- Wit & Wisdom

Sage Hospitality Group; Sonoma (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Wit & Wisdom Sonoma, a Mina-inspired dining venue in Sonoma, seeks a friendly host or cashier to welcome guests, seat them, and support restaurant service. You will handle payments, assist servers, and help maintain a welcoming, efficient dining room environment.

This role requires basic cash-handling skills, a high school diploma, and a customer-service mindset. Strong communication and teamwork are essential in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 3 months' prior experience with cash handling and customer service.
• Knowledge of basic restaurant operations and customer service principles.

Responsibilities

• Greet customers at arrival, seat them and provide menus.
• Escort guests to tables and note special requests for service staff.
• Handle payments at the cashier and balance cash at shift end.
• Maintain a neat cash station and assist servers to ensure smooth service.
• Verify order accuracy and receipts, including discounts and payments.

Skills

Cash handling

Customer service

Restaurant operations

Education

High School diploma

Tools

POS systems

Job description

Why us?

Wit & Wisdom Sonoma is Chef Michael Mina’s first venture into wine country dining and delivers Mina’s signature flair with a highly curated culinary experience perfect for any time of day. This charming wine country tavern offers American comfort food and a robust wine list nestled in the heart of Sonoma. The restaurant features regional California cuisine cooked on a hearth oven, buoyed by a magnificent wine program as only MINA delivers. Whether enjoying the bocce ball court, the happy hour experience, or a celebratory dinner with friends, Wit & Wisdom is the ideal dining experience for visitors and locals who are looking for a different type of tasting room in wine country.

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
• Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
• Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
• Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Salary

USD $19.47 - USD $19.47 /Hr.