Host - Trolley Square Oyster House

Atlas Restaurant Group; Wilmington (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental and Vision insurance

401k Contribution

100% Company paid Life and AD&D

Job summary

Atlas Restaurant Group is seeking a Host for Trolley Square Oyster House in Wilmington, DE. The host greets guests, manages reservations and wait lists, answers phones, and guides guests to their tables while maintaining cleanliness and providing exceptional service.

The role requires strong guest service, multitasking, and teamwork, with flexibility for varied shifts including nights and weekends. Prior hospitality experience is preferred, and local food safety standards may apply.

Qualifications

• Guest service experience in hospitality preferred.
• Ability to multitask in a fast-paced restaurant setting.
• Strong customer service and communication skills.
• May require food handler certification depending on local regulations.

Responsibilities

• Greet guests and manage the check-in process at the host stand.
• Answer phones, take reservations, and fill to-go orders.
• Monitor wait list and seat guests to optimize flow.
• Maintain cleanliness and organization of the host stand.
• Collaborate with servers and bartenders to deliver an unforgettable guest experience.

Skills

Guest service experience

Multitask

Customer service

Communication

Food safety certified (if required)

Education

High school diploma or equivalent

Tools

Toast POS

Restaurant365

OpenTable

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host - Trolley Square Oyster House

Host Trolley Square Oyster House, Wilmington, DE, US

GENERAL SUMMARY: A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host will greet guests upon arrival, inform guests of their wait time (if any), monitor a waiting list, enter guest names into the computer system, answer the phones and fill to-go orders, show guests to their table and wish farewell as they leave. The host plays an integral part in the flow and pace of our dining service.

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities for this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Ensure dress code policy is followed consistently

Interact with guest, create reservations

Assess guest needs and requirements for an unforgettable experience

Informs manager and serves/bartenders of guest special occasion

Keep host stand clean and organized

Ensure menus are clean and ready for service

Perform daily and weekly cleaning duties, as well as periodical bathroom checks

Rotate seating between different sections to ensure even workloads for server

REQUIRED SKILLS AND ABILITIES

Ability to work efficiently under pressure in a fast-paced environment

Strong organizational skills with the ability to multitask

Basic understanding of cleanliness and sanitation standards

Excellent customer service skills with a polite and attentive demeanor

Flexibility to work varied shifts, including nights, weekends, and holidays

May require a food handler's certification, depending on local regulations

EDUCATION AND EXPERIENCE:

Guest service experience in hospitality industry is preferred

CERTIFICATES, LICENSES AND REGISTRATIONS:

Must have a valid form of identification.

MATHEMATICAL SKILLS:

Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals;

Must have the knowledge to calculate figures and amounts such as discounts and tips.

Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

COMPUTER SKILLS:

Must be able to learn and utilize Toast Point-of-Sale (POS), Restaurant365 systems and OpenTable

LANGUAGE SKILLS:

Basic knowledge of English is highly preferred.

Must have the ability to read, understand and follow both verbal and written company directives and initiatives.

Must demonstrate knowledge and understanding of government policies and regulations.

Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations.

REASONING ABILITY:

Must have the ability to use common sense to understand and carry out written and oral instructions.

Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Some requirements may be modified to accommodate individuals with disabilities:

While performing the duties of this job, the employee is regularly required to stand, walk, reach, and handle, manipulate, or feel objects, tools or controls, talk and hear, and taste and smell.

The individual must be able to frequently stoop, kneel, crouch, crawl and occasionally lift or carry up to 50 pounds.

The individual must occasionally sit, climb stairs and/or maintain balance.

Successful performance of this position requires close, distance, and peripheral vision. The individual must possess depth perception, and the ability to adjust focus.

The individual must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies.

INTERPERSONAL REQUIREMENTS:

Personal Accountability: Follows policies and procedures, reports to work as scheduled, accepts responsibility for one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without close supervision.

Teamwork: Develops and maintains effective working relationships with other employees. Maintain professionalism during challenging situations, and recognize the need for assistance in order to cooperatively accomplish the goal

Engage Employees: Understands that all employees are internal customers. Must remain engaged to better identify their needs and lead with integrity.

Give and Receive Feedback: Won’t shy away from giving constructive feedback, and is able to do so in a respectful manner; recognizes the positives in people and situations and reinforces with praise and appreciation; seeks out feedback and coaching to develop in role; is able to receive feedback and coaching without becoming defensive.

Emotional Intelligence: Demonstrates emotional awareness of self and others in order to build strong and lasting professional relationships. Does not engage in gossip or unproductive negative conversations. Must be able to remain calm and work efficiently and effectively under high stress and frustrating conditions.

WORK ENVIRONMENT:

The work environment conditions described below are representative of those an individual may encounter while performing the essential functions of this position. It may be possible to modify some circumstances to accommodate individuals with disabilities:

While performing most duties of this job, the individual may be:

Work in an environment that is of a moderate noise level, typical of a restaurant kitchen environment with medium to high foot traffic.

Occasionally may be exposed to moving mechanical parts, fumes or airborne particles, as well as toxic or caustic chemicals while visiting our restaurant properties.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform. The Atlas Restaurant Group reserves the right to revise this job description at any time and to require staff to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Benefits We Offer:

• Paid Time Off
• Health, Dental and Vision insurance
• 401k Contribution
• 100% Company paid Life and AD&D Insurance