Host - Three Days

Crossover Health Medical Group, APC; Grand Forks (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossover Health is seeking a Host to lead member check-in and deliver a high‑touch, hospitality‑driven experience at our health centers. You will navigate self‑insured employer plans, copays, and related benefits while guiding members through their visit and coordinating with care teams.

The role emphasizes strong customer service, multitasking in a fast‑paced clinic environment, and collaboration with providers to ensure a seamless patient experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in a customer service position.

Responsibilities

• Welcomes each member and handles all member interactions with hospitality and professionalism.
• Demonstrates commitment to quality and outputs-focused service.
• Accommodates special requests for member support and resolves questions.
• Assists with assigned projects and provider/patient requests.
• Manages member check-in processes, including basic benefit eligibility and clinic workflows.
• Processes transactions required to begin or complete the visit.
• Engages with members via calls, emails, and scheduling.
• Collaborates with providers and staff to deliver seamless patient-centered care.

Skills

Customer service experience

Interpersonal skills

Multitasking

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Apple product familiarity

Microsoft Office

Job description

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group focusing on wellbeing and prevention, the company delivers a new Primary Health model built on trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. The model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, delivering care in surround sound—in‑person, virtually and via asynchronous messaging.

Job Summary

The Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self‑insured employer health insurance, including copays, co‑insurance, and related benefits. The Host facilitates the member’s experience throughout our health center.

Job Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check‑in process, including a basic understanding of benefit eligibility files, check‑in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Demonstrates an in‑depth knowledge of employer‑sponsored health insurance, including copays, co‑insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient‑centered care experience.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in a customer service position.

Preferred Qualifications

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client‑branded Windows products such as Microsoft or HP.
• Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills.
• High level of ownership, accountability and initiative.
• Experience with multitasking, issue resolution, and conflict management.
• Experience in a health care service delivery environment.
• BLS (Basic Life Support) certification.

Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time.
• Occasionally required to lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand‑eye coordination.
• Requires corrected vision, hearing and speech within normal ranges.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [e-mail].

Recruitment Agency Notice

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.