Host (Te Deseo)

Te Deseo; Dallas, Northern (TX, KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Te Deseo in the Harwood District of Dallas invites you to join us as a Host. Greet guests warmly, guide them to tables, present menus, and set the tone for an exceptional dining experience with professionalism and hospitality.

The ideal candidate brings High-Volume or Luxury Host experience, fluent English, and the ability to work nights, weekends, and holidays, all while delivering attentive service in a fast-paced environment and upholding HHG standards.

Qualifications

• High-Volume or Luxury Host experience required.
• Ability to speak English fluently and clearly for communication with others.
• Availability to work nights, weekends and holidays.

Responsibilities

• Greet guests, lead them to tables, and present menus.
• Answer calls and fulfill guest requests.
• Create floor charts and assign server sections.
• Coordinate with managers to keep guests happy.
• Communicate with kitchen and staff for smooth service.
• Relay reservations and large party details to staff.
• Support bartenders to maintain bar operations.
• Ensure timely, efficient, and courteous service.
• Maintain knowledge of HHG policies and procedures.

Skills

High-Volume or Luxury Host experience

English fluency

Education

Food Handlers & TABC

Job description

Harwood Hospitality Group delivers an escape from the ordinarythrough a growing collection of concepts in the Harwood District of Dallas.The hospitality group features catering and a world of culinary experienceswith a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.

Our mission is to allow both our associates and our guests toEscape the Ordinary.For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city.We deliver our missionby providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

Te Deseo

Te Deseo is currently seeking top talent to join our growing team. We spent months traveling to Latin America, perfecting our wood-fire cooking techniques, creating our own signature blend of reposado tequila, and even learning how to salsa dance. Te Deseo manifested as our love letter to the liveliness, mystery, and community that blooms throughout the region. Te Deseo is one of our largest concepts at 14,000 square feet with two levels, four bars, and seven unique dining rooms.

Summary

Hosts are expected to embody the hospitality, charm, and professionalism of our organization. Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Job Functions

Operations

• Greet guests upon arrival, lead them to table, and provide menus.
• Answer incoming calls and meet guests’ needs.
• Create floor charts accordingly and assign servers their sections as requested by managers.
• Work with management to ensure each guest is happy and all requests are met.
• Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
• Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
• Assist bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints/comments to Manager.
• Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
• Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time or entire shift.

Meetings & Communication

• Be available for any Restaurant mandatory meeting or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
• Ensures smooth communication with all restaurant or hotel staff and leadership
• Keeps current with trends in the restaurant industry.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG standards of excellence.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
• Strong attention to detail
• Sense of urgency
• Reliable and dependable
• "Can-do", team-oriented attitude
• Possess friendly and helpful customer service
• Ability to think quickly on their feet and multitask with ease
• Clean and organized working habits
• A commitment to learn

Required Experience

• High-Volume or Luxury Host experience required.
• Ability to speak English fluently and clearly for communication with others.
• Availability to work nights, weekends & holidays.
• Previous related experience is strongly preferred.
• Food Handlers & TABC - Required.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.