Host - Snow Valley

Alterra Mountain Company; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free season pass

Lift tickets for friends & family

Free staff ski/snowboard lessons

401(k) savings plan

Job summary

Snow Summit LLC in Running Springs (Big Bear Mountain Resort) is seeking a friendly Guest Services Host to greet guests and help manage the base area flow.

You’ll welcome guests from arrival to departure, answer questions, and assist where needed, with shifts including weekends and holidays; starting wage is $19.00–$20.88 per hour, depending on experience.

Join a team that supports ski and snowboard guests with a focus on safety and a positive guest experience.

Qualifications

• At least eighteen (18) years old.
• Outgoing personality and clear communication.
• Calm and collected demeanor during operations.
• Ability to read and follow guest policies and procedures.
• Able to work weekends and holidays.

Responsibilities

• Greet and direct guests to ensure safe, efficient flow through the base area.
• Answer questions and assist guests from arrival to departure.
• Support operations and accommodate guest needs during shifts, including weekends.

Skills

Outgoing personality

Strong communication

Calm under pressure

Policy comprehension

Flexible schedule

Job description

Seasonal Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast’s best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California’s iconic beaches, deserts, and landscapes all within driving distance. Big Bear Mountain Resort is Southern California’s year-round home for alpine good times with three mountains – Bear Mountain, Snow Summit, and Snow Valley – offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can’t-miss events throughout the year. Renowned for being some of the industry’s most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region’s only halfpipes and highest lift‑served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination. Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California’s best snow conditions, most rideable terrain, and premier lift‑served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts.

Employee perks/benefits:

• Free season pass
• Lift tickets for friends & family
• Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures)
• Discounted lift tickets at Ikon Pass partner resorts*
• Retail and Rental discounts
• Food & Beverage discounts
• Free staff ski/snowboard lessons
• Exclusive employee and family events
• Free local bus pass: mountaintransit.org
• 401(k) savings plan
• Employee Assistance Programs
• Sick Pay *
• Career positions offer additional benefits.

POSITION SUMMARY

Responsible for greeting and controlling the safe and efficient flow of guests through the base area. Starting with the arrival of guests to the departure of our guests, Hosts will be available to answer questions and assist where needed. This position is located at Snow Valley Resort in Running Springs.

Starting wage between $19.00/hr. - $20.88/hr. depending on experience.

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• At least eighteen (18) years old
• Have an outgoing personality
• A talented communicator having a calm and collective demeanor, especially during challenging operations.
• Capacity to read, understand, and comply with documents such as guest policies and procedure manuals
• Able to work flexible schedules, including weekends and holidays
• Offers of employment are contingent upon successful completion of a background investigation and your ability to perform the essential functions of the position, with or without accommodation.

Snow Summit LLC is an equal opportunity employer.

THERE’S A DIFFERENCE IN THE AIR HERE. Let’s bring it all together. The four-season fun on elevated terrain, the consistent snow, the history, the sunny disposition, the classic traditions and the contagious progression. These things all come from the same place. And good news—it’s only 100 miles from the coast. The easiest and best way to get your turns in, surrounded by natural beauty and a vibrant community.

WE ARE BIG BEAR MOUNTAIN RESORT.

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