Host/Server Assistant

Out West Restaurant Group Career Center; Chandler (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Life insurance

Meal benefits

Closed holidays

Job summary

Out West Restaurant Group in Chandler, AZ is seeking a guest services associate to warmly greet guests, seat them in dining and bar areas, and coordinate the wait with urgency to ensure smooth handoffs to service staff.

You will maintain a friendly demeanor, know the menu to recommend items, answer calls promptly, and support the team by bussing tables and delivering food. This on-site role emphasizes hospitality standards and safe food handling.

Qualifications

• Excellent guest service and welcoming demeanor.
• Strong communication and listening skills.
• Ability to upsell menu items when appropriate.
• Team player with ability to assist across service areas.

Responsibilities

• Making a memorable first and last impression.
• Greeting incoming and departing Guests in a welcoming manner. Seating the guest in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinating the wait, and seating Guests with a sense of urgency.
• Always smiling and having genuine conversations with Guests.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Is a team player and assists throughout the restaurant by bussing tables, delivering food and bar beverages, assisting with guests, and ensuring that every opportunity to WOW a customer is completed. Teamwork is essential and required by all Outbackers.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• Committed to safe food handling, cleanliness, safety and sanitation standards during the shift

Skills

Guest service

Communication

Upselling

Teamwork

Multitasking

Job description

Join for the Fun, Stay for the Career!

PERKS & BENEFITS

• Health, Dental, Vision, PTO, Life Insurance, Meal Comp Benefits (when eligible).
• Closed Thanksgiving & Christmas Day to spend the day with family & friends!

RESPONSIBILITIES

• Making a memorable first and last impression.
• Greeting incoming and departing Guests in a welcoming manner. Seating the guest in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinating the wait, and seating Guests with a sense of urgency.
• Always smiling and having genuine conversations with Guests.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Is a team player and assists throughout the restaurant by bussing tables, delivering food and bar beverages, assisting with guests, and ensuring that every opportunity to WOW a customer is completed. Teamwork is essential and required by all Outbackers.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• Committed to safe food handling, cleanliness, safety and sanitation standards during the shift

REQUIREMENTS

• Ability to lift and/or move up to 30 lbs.; able to work in hot and cold environments.
• Ability to walk, stand, or bend for long periods of time while performing essential job duties.
• For all California based positions: Responsible Beverage Service Certifications Required (can be completed during training, and up to 60 days after start date)

We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call "Outbackers". We believe if you treat people "Just Right" then success is sure to follow. It’s a culture of respect and camaraderie that breeds enthusiasm. We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability. Thank you for your interest in career opportunities at Outback Steakhouse.

International Franchise Association’s Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service.

If you need any accommodation from the Company to enable you to perform essential job functions, please notify us.

Outback Steakhouse prohibits the use of drugs and alcohol while in the workplace or on restaurant property. "We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

"All newly hiredemployees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view theE-VerifyParticipation and Right to Work poster at https://www.outwestrg.com/e-verify"