Host - PBR Columbus

ENT1009ECIL; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

PBR is seeking a friendly Host for our Ohio venue in Columbus to ensure guests are welcomed and seated efficiently. You will answer phones, manage reservations, and coordinate seating while maintaining a warm, upbeat atmosphere.

The ideal candidate has at least one year of customer service or hosting experience, speaks fluent English, and can read seating charts. Some evenings, weekends, and holidays may be required to support busy events.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and seating assignments.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting experience

Communication skills

Reading and writing

Job description

From the toughest sport on dirt, comes Ohio's most stunning country bar; PBR. Buckle up for line dancing, cold beer, hard drinks, and a little bull ridin’. Let PBR bring out the Cowboy or Cowgirl spirit in you!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.


• Maintaining an accurate wait when necessary.


• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.


• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.


• Communicate effectively with all guests.


• Communicate problems to management immediately.


• Coordinate seating arrangements to provide fast and courteous service to guests.


• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.


• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.


• Must speak fluent English, other languages preferred.


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.


• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.


• Must be able to read, review and understand seating charts.


• Basic mathematical skills are used frequently.


• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.


• Carrying or lifting items weighing up to 50 pounds.


• Handling objects (including food and utensils), products, speaking over and operating phones.


• Standing, bending, stooping, and kneeling.


• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.