Host - Part-Time

Bass Pro Shops; Round Rock (AZ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Round Rock is seeking a friendly Host to greet guests, seat them promptly, and ensure a welcoming dining experience. You will manage wait lists and guide guests to tables, while answering questions about the menu and reservations.

The role includes supporting opening/closing duties and assisting with bus/cleaning tasks. Ideal candidates have a passion for customer service, a team mindset, and the ability to stay calm and organized during busy periods.

Qualifications

• Experience in and passion for consumer service.
• Willingness to learn new skills and be a team player.
• Flexibility and mindfulness about the team approach.
• Follow proper procedures as disclosed in Standard Operating Procedures.
• Ability to memorize and become knowledgeable of menu items.
• Ability to work well with a team, prioritize, and show urgency for guest satisfaction.

Responsibilities

• Greet guests and seat them in a friendly, courteous manner.
• Manage wait lists and communicate wait times to guests.
• Assign guests to servers and guide to their stations with menus.
• Answer menu, restaurant, and Bass Pro Shops questions.
• Handle phones and reservations as requested.
• Assist with opening/closing side work and table setup.

Skills

Customer service

Team player

Menu knowledge

Calm under pressure

SOP procedures

Guest satisfaction

Education

High school diploma/GED preferred

Job description

POSITION SUMMARY:

The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service.

• Greets all restaurant patrons immediately upon their arrival.

• Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.

• Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.

• Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated.

• Answers customer inquires about the menu, restaurant and Bass Pro Shops.

• Answers phones; books reservations as requested.

• Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.

• Acknowledges and thanks guests upon their departure from the restaurant.

• Maintains restrooms throughout shift.

• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• High school diploma/GED preferred.

KNOWLEDGE, SKILLS, AND ABILITY

• Experience in and passion for consumer service

• Willingness to learn new skills and be a team player

• An attitude of flexibility and mindfulness about the team approach

• Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff

• Ability to memorize and become knowledgeable of menu items

• Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction

• Intrinsically motivated takes pride in owns work

• Has the ability to stay calm, organized, and efficient when busy

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regular walking, standing, lifting (up to 50lbs), bending, stooping, etc.

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops