Host, Marquee

Marquee at the Landing; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Welcoming team environment

Job summary

Marquee at the Landing in Fort Wayne, IN is seeking a part-time or full-time Front of House Host. You will be the first point of contact, greeting guests, managing waitlists and reservations, and assisting diners with menus and needs.

Responsibilities include seating guests, coordinating with servers, handling guest inquiries, and maintaining a clean host area. Training will be provided; prior host experience is a plus but not required.

Qualifications

• Excellent customer service and communication.
• Friendly, outgoing personality.
• Strong organizational and multitasking abilities.
• Calm and professional under pressure.
• Familiarity with reservation systems.
• Previous host/hostess experience preferred but not required.

Responsibilities

• Greet guests warmly and seat them according to the seating chart and server rotation.
• Manage waitlists and reservations; estimate wait times and inform guests.
• Escort guests to tables and provide menus and assistance.
• Provide information on menu items, daily specials, and promotions.
• Coordinate with servers and kitchen staff to ensure smooth flow.
• Keep host/hostess area clean, stocked, and organized.

Skills

Customer service

Communication skills

Friendly personality

Organizational skills

Multitasking

Calm under pressure

Reservation systems familiarity

Host/hostess experience (preferred)

Reservation software

Tools

Reservation software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host, Marquee

full-time or part-time Front of House Marquee, Fort Wayne, IN, US

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview : As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities:

1. Guest Greeting and Seating:

Welcome guests with a friendly and positive attitude as they arrive at the restaurant.

Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.

Escort guests to their tables, presenting menus, and providing any necessary assistance.

Seat guests according to seating charts and server rotation, optimizing table turnover.

2. Reservation Management:

Take and confirm reservations over the phone or through the restaurant's reservation system.

Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.

Communicate special requests and guest preferences to servers and kitchen staff.

3. Guest Assistance:

Provide guests with information about the restaurant, including menu items, daily specials, and promotions.

Assist guests with coat check, if applicable.

Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.

4. Communication and Coordination:

Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.

Relay any important guest information to the appropriate team members.

Coordinate with servers to manage guest flow and ensure a smooth dining experience.

Keep track of waiting guests and notify them when their tables are ready.

Communicate waitlist status and estimated wait times to waiting guests.

6. Cleanliness and Organization:

Keep the host/hostess stand and waiting area clean, organized, and well-stocked.

Ensure menus, promotional materials, and other items are in good condition and readily available.

Qualifications:

Excellent customer service and communication skills.

Friendly and outgoing personality with a positive attitude.

Strong organizational and multitasking abilities.

Ability to remain calm and professional in high-pressure situations.

Familiarity with reservation systems or software is a plus.

Previous host/hostess experience is preferred but not required; training will be provided.

Physical Requirements:

Ability to stand, walk, and move around the restaurant for extended periods.

Occasionally lift and carry items up to 20 pounds.

Flexibility to work evenings, weekends, and holidays.

We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant.

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview : As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities:

1. Guest Greeting and Seating:

• Welcome guests with a friendly and positive attitude as they arrive at the restaurant.

• Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.

• Escort guests to their tables, presenting menus, and providing any necessary assistance.

• Seat guests according to seating charts and server rotation, optimizing table turnover.

2. Reservation Management:

• Take and confirm reservations over the phone or through the restaurant's reservation system.

• Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.

• Communicate special requests and guest preferences to servers and kitchen staff.

3. Guest Assistance:

• Provide guests with information about the restaurant, including menu items, daily specials, and promotions.

• Assist guests with coat check, if applicable.

• Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.

4. Communication and Coordination:

• Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.

• Relay any important guest information to the appropriate team members.

• Coordinate with servers to manage guest flow and ensure a smooth dining experience.

5. Waitlist Management:

• Keep track of waiting guests and notify them when their tables are ready.

• Communicate waitlist status and estimated wait times to waiting guests.

6. Cleanliness and Organization:

• Keep the host/hostess stand and waiting area clean, organized, and well-stocked.

• Ensure menus, promotional materials, and other items are in good condition and readily available.

Qualifications:

• Excellent customer service and communication skills.

• Friendly and outgoing personality with a positive attitude.

• Strong organizational and multitasking abilities.

• Ability to remain calm and professional in high-pressure situations.

• Familiarity with reservation systems or software is a plus.

• Previous host/hostess experience is preferred but not required; training will be provided.

Physical Requirements:

• Ability to stand, walk, and move around the restaurant for extended periods.

• Occasionally lift and carry items up to 20 pounds.

• Flexibility to work evenings, weekends, and holidays.

We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant.

This position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations.

At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.