Host & Guest Experience Lead — Flexible Schedule & Tips

Bisonte Pizza; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Schedules

Tips Income

Health care signup

Paid Training

Employee Discounts

Career Advancement

Wellness Tools

Above Average Pay

Management Bonus Plan

Job summary

Bisonte Pizza in Charlotte, NC seeks friendly staff for a fast-paced dining environment. You will welcome guests, manage seating, and assist with daily operations to ensure an exceptional guest experience.

Join a team that values strong customer service, energy, and multitasking skills. Training is provided, with opportunities for advancement and employee discounts.

Qualifications

• Verbal communication necessary for guest interaction and order taking.
• Customer service mindset with a friendly, positive attitude.
• Ability to resolve conflicts and maintain guest satisfaction.
• Strong teamwork to support dining room and kitchen operations.
• High energy to thrive in a fast-paced environment.
• Professional demeanor and friendliness in person and on the phone.
• Demonstrated multitasking ability during busy periods.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Seat guests and manage the seating chart.
• Monitor restaurant activity to determine seating and dining flow.
• Respond to guest inquiries and requests promptly and politely.
• Assist others with side work including cleaning, stocking, and folding silverware.
• Support fellow team members and other departments to maintain positive relationships.
• Side work such as cleaning and rolling silverware.
• Answering the phone and taking call-in orders.
• Cash out takeout orders.
• Take NC TIPS Training.

Skills

Verbal Communication

Customer Service

Conflict Resolution

Teamwork

Energy Level

Smiling Face

Professionalism (In Person & Phone)

Multitasking

Job description

Overview:

Successful candidates are positive, motivated, and prepared for a fast-paced environment. We want you to share our passion for pizza and exceed expectations! We work diligently to provide an amazing experience for our customers and our employees. We need top-notch talent to join our amazing team!

Benefits:

• Flexible Schedules
• TIPS Income
• Health Care Signup Assistance
• Paid Training
• Employee Discounts
• Career Advancement
• Personal Financial Development and Wellness Tools
• Above Average Pay
• Management Team Bonus Plan

Responsibilities:

• Welcome guests in a warm and friendly manner.
• Seat guests and manages the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
• Side work - misc. cleaning, rolling silverware etc.
• Answering the phone and taking call in orders
• Cash out takeout orders
• Taking NC TIPS Training

Requirements:

• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Smiling Face
• Professionalism in Person & via Phone
• Ability to Multitask

We take pride in what we do, fantastic food and a great place to work!
Our people say "This is the best job I've ever had." Don't believe us? We dare you to check us out for yourself.
Bisonte Pizza Co. won first place in the third annual CBS Radio Pizza Wars. This competition, between many pizzerias including some well-known names in the Charlotte area, is a great honor. We have been named best wings in Charlotte several years running and local publications have honored our sandwiches as the best in Charlotte.
Bisonte specializes in Buffalo-style pizza, pasta, subs, salads, and wings, and uses family heirloom recipes that have been honed to perfection as they have been passed down through generations.