Host Greeter - Lucero I FT

PERG online; Tempe (AZ); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Omni Parker House is seeking a Host to deliver exceptional guest service by greeting guests, managing reservations, and seating with a friendly demeanor.

The role requires knowledge of food and beverage operations, the ability to multitask in a fast-paced setting, and a commitment to cleanliness and safety standards. Flexible hours including nights and weekends are required, in a fine dining environment.

Qualifications

• Hands-on food and beverage knowledge and hospitality industry awareness.
• Strong customer service mindset and problem-solving abilities.
• Willingness to work flexible hours, including nights, weekends and holidays.
• Excellent communication and a friendly, engaging demeanor.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Maintain service standards and ensure compliance with hotel standards and local laws.
• Ensure health, safety and sanitation procedures are followed and inspections are prepared.
• Answer phone, manage reservations and seating per SOP.
• Attend daily stand-up meetings and support front-of-house operations.
• Keep host stand and guest entrance organized and clean.
• Maintain knowledge of menu items and hotel offerings for guests.
• Respond to guest requests promptly to create a positive experience.
• Collaborate with team to ensure timely and quality service.
• Report maintenance or housekeeping needs to management.
• Uphold professional appearance and hotel asset care.
• Handle guest complaints professionally to convert to return visits.

Skills

Hospitality knowledge

Customer service

Problem-solving

Attention to detail

Communication in English

Multi-tasking

Professional appearance

Punctuality

Flexible hours

Stand/walk for long periods

Tools

Micros

POS systems

Payroll systems

Job description

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Responsibilities:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.
• Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.
• Responsible to adhere to all proper trash procedures.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Responsible to attend daily stand-up meeting to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Executives all necessary instructions on Restaurant Event Orders.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Parker House standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPs required.