Host/Greeter, Boston

Hermès; Boston (MA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Commission and bonus incentives based on sales performance

Medical, Dental, Vision

Paid time off

401(k) with company matching

Product discount

Job summary

Hermès in Boston is seeking a Greeter/Host to provide exceptional service to clients. This position requires greeting customers, assisting with their needs, managing appointments, and creating a welcoming atmosphere. Strong customer service skills and effective communication abilities are essential. The role also involves collaboration with a fast-paced sales team. The hourly rate ranges from $23.00 to $25.00, with various benefits including commission, medical, and 401(k) plans.

Qualifications

• Strong verbal and written communication skills; handles telephone and face-to-face interactions effectively.
• Ability to provide basic information about the neighborhood and store services.
• Friendly attitude for all interactions with clients.

Responsibilities

• Greet customers warmly as they enter the store.
• Assist customers by determining their needs and directing them.
• Maintain a daily calendar of client appointments.

Skills

Excellent customer service skills

Communication skills

Attention to detail

Ability to work a flexible schedule

Proactivity in customer care

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

The Team

The Hermès Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will primarily work within the fast-paced sales team to support the client experience.

The Opportunity

The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

About the Role

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
• Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
• All other duties assigned by supervisor

Supervisory Responsibility

• NO

Budget Responsibility

• NO

Decision Making Responsibility

• NO

About You

• Communication skills must be strong, and approach must be gracious and warm
• Excellent customer service skills are required with a friendly attitude for all interactions with clients
• Similar experience in the Customer Service, Retail, or Service sector
• Ability to work a flexible schedule according to needs of the business
• Demonstrates attention to detail and keeps personal workspace organized
• Ability to provide basic information about the neighborhood, store services and other customer inquiries
• Knowledge of languages in addition to English is a plus
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
• High-touch customer service standards and hospitable approach
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Versatility and priority management
• High attention to detail
• Enthusiasm, self-confidence, and motivation

Compensation

The hourly rate for this position is $23.00 to $25.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.