Host/Greeter (\"Anfitrion\")

Azul Hospitality Group; Paso Robles (CA); Sur place; USD 34 000 - 36 000; Plein temps

Résumé du poste

Azul Hospitality's Ava Hotel Paso Robles is seeking an attentive Guest Host to welcome guests at the entrance, seat them, and present menus. You will coordinate with the restaurant team to ensure a smooth, welcoming dining experience.

Candidates should have high school education and prior food service or customer service experience. Some certifications like Safe Server Alcohol & Food Handlers are preferred. This role offers part-time or full-time hours and a dynamic hospitality environment.

Qualifications

• High school or equivalent education required.
• Food service experience preferred.
• Customer service experience preferred.
• Safe Server Alcohol & Food Handlers certification preferred.
• Must be able to communicate effectively with guests and staff.

Responsabilités

• Greet guests at the restaurant entrance with a friendly welcome.
• Escort guests to their tables and present the menu.
• Coordinate with wait staff to ensure a high-quality guest experience.
• Refill beverages, set tables, and maintain clean dining areas.
• Assist with other duties as directed by management and team.

Connaissances

Customer service

Communication skills

Detail oriented

Basic computer skills

Formation

High school or equivalent

Outils

Windows OS

MS Office

PMS

POS

Description du poste

Job Details: Level: Experienced, Job Location: Ava Hotel - Paso Robles, CA 93446, Position Type: Full-Time/Part-Time, Salary Range: $16.90 - $16.90 Hourly, Job Shift: Any, Job Category: Hospitality - Hotel

POSITION PURPOSE

Maintains consistent attention to the Restaurant entrance and welcomes all guests with a smile and appropriate greeting.

ESSENTIAL RESPONSIBILITIES

• Great and welcome all hotel guests and customers.
• Escorts guests to their tables and presents the menu to them.
• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.
• Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
• Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles).
• Performs all other responsibilities as directed by management.
• All other duties assigned by managers and supervisors.

SUPPORTIVE FUNCTIONS

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

EDUCATION

High school or equivalent education required.

EXPERIENCE

• Food service experience preferred.
• Customer service experience preferred.

LICENSES OR CERTIFICATIONS

• Safe Server Alcohol & Food Handlers certification preferred.

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.