Host - Casino

Bally’s Corporation; Baton Rouge (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Top industry pay

Tuition reimbursement

401(k) with company match

Comprehensive health packages

Paid time off

Job summary

A global casino entertainment company based in Baton Rouge is seeking a Host for its casino. In this role, you will establish and maintain relationships with patrons, providing outstanding customer service and ensuring a positive gaming experience. Ideal candidates should have a high school diploma, prior experience in casino guest services, and excellent communication skills. The position requires working nights, weekends, and obtaining a Louisiana Gaming License. Competitive pay and a variety of benefits are offered.

Qualifications

• High School Diploma required.
• 1-year previous work experience within casino guest services preferred.
• Must obtain and maintain a Louisiana Gaming License.
• Excellent English communication skills, written and spoken.
• Ability to work nights, weekends, and holidays.
• Louisiana Gaming License must be obtained and maintained.

Responsibilities

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greet guests on arrival and bid them farewell in a warm manner.
• Interact and speak with guests to maintain great guest relations.
• Maintain confidentiality and security of guest information.
• Engage with guests to present loyalty opportunities and promote the gaming experience.
• Interact with guests to build great guest relations and handle inquiries.

Skills

Effective communication skills in English

Strong organizational and time-management skills

Detail oriented

Ability to work in a fast-paced environment

Multitasking

Professional appearance

Telephone selling

Education

High School Diploma

Job description

Join to apply for the Host - Casino role at Bally’s Corporation.

About Bally’s Corporation

Bally’s Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. It owns and operates 19 casinos across 11 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK expands its international reach. Bally also owns Bally Bet, Bally Casino, an iCasino platform, the former Gamesys Group, and a stake in Intralot.

The Role

The junior (Jr.) Casino Host directly represents Queen Casino & Entertainment on the floor and on the phone with players, establishing and maintaining relationships with patrons and promoting the gaming experience at the Queen.

Responsibilities

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greet guests on arrival and bid them farewell in a warm, manner.
• Adhere to all Standard Operating Procedures (SOPs).
• Maintain a professional appearance and attitude.
• Be detail oriented and focused on the guest’s overall experience.
• Maintain confidentiality and security of company and guest information.
• Use strong telemarketing skills and be willing to make cold calls to potential and existing guests.
• Interact and speak with guests to maintain great guest relations and provide loyalty opportunities.
• Display excellent interpersonal skills when working with diverse people and levels of authority.
• Multi‑task to ensure tasks are completed accurately and timely, with minimal supervision and urgency.
• Communicate effectively with all internal and external guests while showing dignity, kindness, and respect.
• Ensure all departmental documents are accurate, legible and complete.
• Learn and implement all rules, laws, regulations, internal controls, and policies pertaining to the Player Development department.
• Apply knowledge gained from training, education, and work experience.
• Remain friendly and courteous at all times.
• Apply customer service standards as directed.
• Satisfactorily complete assignable work requested by the Shift Manager.

Qualifications

• High School Diploma required.
• Must be at least 21 years of age.
• 1‑year previous work experience within casino guest services preferred.
• Effective communication skills in English, both verbal and written.
• Ability to work nights, weekends, and holidays.
• Strong organizational and time‑management skills.
• Detail oriented.
• Ability to work in a fast‑paced, stressful environment while remaining calm and collected.
• Must obtain and maintain a Louisiana Gaming License.

What’s In It For You

• Top industry pay.
• Tuition reimbursement.
• 401(k) with company match.
• Comprehensive health packages, including a free option for full‑time team members.
• Paid time off.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.