Host / Cashier - FOH

Trapper's Sushi Co.; Puyallup (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with tips

Medical insurance

401(k) with company match

Dental coverage

Vision coverage

Employee Assistance Program (EAP)

Paid sick leave

Employee meal discounts

Advancement opportunities

Team-oriented culture

Job summary

Trapper's Sushi Co. is seeking a friendly Host/Cashier in Washington. You will greet guests, manage the waitlist, handle takeout orders, and process payments to ensure a smooth dining room flow. This non-exempt role emphasizes teamwork, strong communication, and a positive guest experience.

The position offers competitive pay of $17.13 per hour plus tips, with employer-paid medical after 60 days, a 401(k) match, and other benefits. You must obtain a Food Handler's Permit prior to first day.

Qualifications

• Previous customer service or hospitality experience preferred but not required.
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner.
• Ability to multitask and maintain composure in a fast-paced environment.
• Attention to detail when entering orders, quoting wait times, or processing payments.
• Ability to follow written and verbal instructions.
• Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law).

Responsibilities

• Greet guests with warmth and enthusiasm to create a memorable experience.
• Manage the waitlist, seating rotation, and table availability for smooth service.
• Answer phones and handle takeout orders with accuracy and care.
• Process payments and follow all cash-handling procedures.
• Keep the host stand, lobby, menus, and restrooms clean and organized.
• Communicate seating decisions with servers, managers, and kitchen staff.
• Monitor lobby conditions and accommodate ADA needs as required.
• Support to-go order packaging when volume is high.
• Adhere to safety, sanitation, and PPE standards; uphold team values.

Skills

Customer service

Communication

Multitasking

Attention to detail

Follow instructions

Food Handler Permit

Job description

Description

Why This Role Matters

The Host/Cashier is the first point of contact for every guest and plays a key role in delivering the warm, welcoming experience Trapper's Sushi is known for. This role is responsible for greeting guests, managing the flow of the dining room, handling payments, and maintaining an organized and efficient front-of-house environment.

What You'll Do

• Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience
• Manage the waitlist, seating rotation, and table availability to ensure smooth service flow
• Answer phones promptly and handle takeout orders with accuracy and attention to detail
• Process payments, handle cash/card transactions, and follow all cash-handling procedures
• Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned
• Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests
• Monitor lobby conditions and guest needs, including ADA access and accommodations
• Support to-go order packaging and accuracy when volume requires
• Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
• Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment

What's In It For You

• Competitive pay - $17.13/hr. + tips
• Medical insurance – 80% employer paid after 60 days (with qualifying hours)
• 401(k) with company match (eligible after 1 year of service)
• Voluntary dental and vision coverage
• Employee Assistance Program (EAP)
• Paid sick leave (per WA state/local laws)
• Employee meal discounts
• Opportunities for advancement within a growing restaurant group
• Supportive, team-oriented culture

Requirements

What You Bring to the Table

• Previous customer service or hospitality experience preferred but not required
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
• Ability to multitask and maintain composure in a fast-paced environment
• Attention to detail when entering orders, quoting wait times, or processing payments
• Ability to follow written and verbal instructions
• Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)

Physical Demands & Work Environment

• Standing for long periods of time
• Frequent walking, bending, and reaching
• Lifting up to 25 lbs. (menus, to-go bags, supplies)
• Working in high-traffic areas with constant guest interaction
• Occasional exposure to outdoor weather conditions while managing front-door flow

Compliance & Equal Opportunity

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in this role are entitled to overtime pay for hours worked over 40 in a workweek (or applicable state law standard).

Trapper's Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by law. This applies to all employment practices including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.