Host/Cashier/Busser

Black Bear Diner; Tulsa (OK); On-site; USD 17,000 - 23,000; Full time

Job summary

Black Bear Diner in Tulsa is seeking a Server Support Team member to ensure guests have a positive and friendly dining experience. You will greet guests, seat them, take orders for dine-in or takeout, and assist servers while maintaining a clean dining area.

The role requires patience, enthusiasm, and the ability to multi-task in a busy environment, with flexibility to work nights, weekends, and holidays as needed.

Qualifications

• Patience and friendly demeanor required.
• Ability to greet and seat guests warmly.
• Comfortable working in a fast-paced restaurant environment.

Responsibilities

• Greet arriving guests warmly and promptly.
• Seat guests based on preferences and flow.
• Take takeout orders and enter in POS.
• Process payments and close checks efficiently.
• Maintain clean entrances, lobby, dining room, and restrooms.
• Assist servers and stock service stations.
• Refresh tables promptly and reset seating areas.

Skills

Patience

Good sense of humor

Enthusiastic

Multi-tasking

Customer service

Tools

POS system

Job description

Summary:At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.The overall responsibility of a Server Support Team member, you’ll be responsible for ensuring our guests have a positive and friendly experience.Qualities of a Great Host/Cash:PatienceGood Sense of HumorEnthusiasticAbility to remain calm under pressureAbility to multi-taskKnowledge / Technical Expertise:Accommodate special seating requests for guests whenever possible.Greet all arriving guests warmly and promptly.Seat guest guests based on guest preferences and balancing of customer flow in service stations.When immediate seating is limited, record guest names and number of people in party. Provide guests with estimated waiting time. Call out name and number of party when tables become available.Upon seating, offer guests a menu. Inspect table for proper presentation and completeness.Relay messages to servers as needed.Maintain clean entrance, lobby, dining room, and restrooms.Assist servers in maintaining and stocking service stations.Transport bus tubs with dirty dishes to dish room if dish machine if needed.Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.Take food and beverage orders from guests requesting take out service, enter orders in our point-of-sale system.Process payments correctly and efficiently. Close checks.Thank guests for their visit and invite them to return.Perform side work at the start and end of each shift as assigned.Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.Appearance / Uniform:Complies with all company standards related to appearance and uniform standards.WORK Conditions:Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.Postural & Physical Demand Requirements:Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).Continuous standing on hard surfaces for many tasks.Frequent hip flexion while walking for all tasks.Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)Be able to work in a standing position for long periods of time.Be able to reach, bend, stoop and frequently lift up to 50 pounds. Bending, squatting, stooping for cleaning activities throughout the shift.Climbing on step stools for cleaning projects as needed.______________________________________________________________________________________The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.Pay for each job varies per state and per job