Host

IHOP; Walnut Creek (CA); Presencial; USD 20.664.000 - 27.552.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Flexible Hours

Extensive Training

Real Advancement Opportunities

Descripción de la vacante

IHOP is seeking a Host/Hostess at our Walnut Creek location to warmly greet guests, seat them promptly, answer phones, and handle To-Go orders. You will stand for long periods, lift up to 50 pounds, and multitask in a fast-paced environment while ensuring a friendly guest experience.

Responsibilities include managing wait lists, taking orders, upselling items, and coordinating with kitchen staff. Flexible shifts and extensive training are offered.

Formación

• Strong communication and guest service skills.
• Teamwork and ability to work well with others.
• Ability to handle money transactions responsibly.
• Ability to multitask and think quickly.
• Flexible with shifts and able to stand for long periods.
• Team player and positive attitude.

Responsabilidades

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates special needs (boosters, highchairs, disabilities).
• Process To-Go and Delivery Orders
• Manage Wait List when restaurant is busy
• Provide menu recommendations and upsell items
• Take orders using software, slips, or memory
• Communicate order details to kitchen staff
• Deliver food and beverages promptly to guests
• Deliver checks and collect payments
• Maintain cleanliness and appearance of the restaurant
• Provide exceptional customer experience.

Conocimientos

Communication skills

Teamwork

Multitasking

Money handling

Descripción del empleo

As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. A qualified applicant must have good communication skills, able to lift 25-50 pounds, stand for up to 8 hours, occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. The above is not an all-inclusive job description.

Responsibilities of a Host

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.

Host Job Requirements

• Prior experience as a host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Benefits

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.