Host

guestservices; Town of Florida (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Guest Services hosts greet guests, manage reservations, and seat clients to create a positive first impression. You will assist guests with directions, respond to inquiries, and ensure overall satisfaction in a fast-paced environment.

Responsibilities include maintaining a clean lobby, coordinating with team members, and reporting safety concerns to management. Strong English and high school education are preferred for this role.

Qualifications

• Strong customer service abilities.
• Ability to remain organized and multitask in a fast-paced environment.
• Excellent communication in English.

Responsibilities

• Greet customers in a positive and welcoming manner at arrival and during exit.
• Make reservations, answer questions, and direct guests patiently and warmly.
• Escort guests to tables and assist in seating; present menus.
• Resolve customer issues and escalate to management when needed.
• Maintain lobby and host stand cleanliness and organization.
• Complete closing duties and stay aware of safety issues.

Skills

Customer service

Multitasking

Communication

English literacy

Problem solving

Education

High School Diploma/GED

Job description

Compensation Amount

14.00 USD Hourly

Job Summary

The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner.

Job Description

ESSENTIAL FUNCTIONS

• Greet customers in a positive and welcoming manner. Acknowledge customers in a friendly manner upon their exit, inviting them to return.


• Anticipate the customers’ needs, and respond appropriately with a sense of urgency.


• Answer telephone and direct calls where necessary. Make reservations, answer questions, and give directions patiently and warmly.


• Escort customers to their tables and assist in seating; present menus according to unit guidelines.


• Resolve customer issues, ensuring customer satisfaction. Alert management when needed.


• Clean and organize lobby area and host stand.


• Complete closing duties as assigned.


• Be familiar with all unit services/features and local attractions/activities to respond to customers’ questions accurately.


• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.


• Strong customer service abilities; actively looks for ways to assist customers and coworkers.


• Ability to recognize when a problem has occurred and communicate it to management.


• Ability to remain organized and ability to multi-task in a fast-paced environment.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.


• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.


• Ability to stand for the entire work day.


• Climbing steps regularly.


• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.


• Reading and writing work-related documents in English.


• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.


• Constantly communicates and receives verbal communication with other employees in fast-paced unit.


• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Touch-screen computer.


• Reservations system.


• Multi-line telephone.


• Cleaning supplies.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.