Host

Ruth's Chris Steak House; Pikesville (MD); On-site; USD 34,385,000 - 51,577,000; Full time

Job summary

Ruth's Chris Steak House in Pikesville, MD is seeking a Host/Hostess to manage reservations, greet arrivals, and seat guests to ensure an outstanding guest experience. The role requires coordinating with the team, maintaining the hostess stand, and guiding guests to waiting areas as needed.

You will be responsible for accurately quoting wait times, updating the wait list, and communicating any guest concerns to the Manager-on-Duty.

Qualifications

• Excellent customer service skills and a strong work ethic.
• Ability to diplomatically deal with difficult situations while maintaining professionalism.
• Handle stress associated with responding to/solving problems.

Responsibilities

• Greet arriving Guests and manage the seating process.
• Coordinate reservations and seating assignments with managers and servers.
• Maintain a clean, organized hostess stand and lobby area during shifts.
• Answer phone calls, confirm reservations, and document guest details.
• Inform management of guest concerns and ensure follow-through for guest satisfaction.
• Assist with closing duties and uphold all safety and sanitation guidelines.

Skills

Customer service

Professionalism

Guest relations

Stress management

Job description

REPORTS TO: Restaurant Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY: Effectively coordinates and control the flow of the door by managing reservations, greeting arrivals, seating and acknowledging departures of all Guests, which results in a Superior Guest Experience for all RCSH Guests.

ESSENTIAL JOB FUNCTIONS:

1. Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
2. Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.
3. Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
4. Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
5. Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
6. Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
7. Escorts Guests to their assigned table, to all Guests.
8. Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
9. Accurately quotes waiting times to guests and correctly maintains the “wait” list.
10. Informs Manager-on-Duty when waiting times are running over times quoted to our guests.
11. Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
12. Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
13. Acknowledges all departing guests and invites them to return.
14. Completes all closing duties in a timely manner.
15. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
16. Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
17. Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.
18. Additional duties as assigned.

COMPETENCIES/PERSONAL CHARACTERISTICS:

• Demonstrates a Guest first mindset, placing a high priority on the Guest experience
• Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests

JOB REQUIREMENTS:

• Excellentcustomerservice skills and a strong work ethic
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Handle stress associated with responding to/solving problems

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly

• Ability to read, speak, write, and understand communication in English

• Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 25 pounds
• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
• Must be able to communicate effectively and listen attentively
• Must be able to continuously use fingers (e.g. to bilaterally operate the telephone and use point-of-sale equipment)

WORK ENVIRONMENT:

• Work is performed in a restaurant

• Position involves work on afternoons, nights, weekends, and holidays, as required
• Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit

• Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth’s Chris Steak House is an Equal Opportunity employer.