Host

The Clubs of Kingwood; Phoenix (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Invited is seeking a Host to greet and seat members and guests, setting a welcoming tone for every visit. You will uphold the club's service standards, manage the host podium, and support the team to deliver the 3-steps of hospitality.

Preferred are a high school diploma, hospitality experience, multi-line phone proficiency, and the ability to maintain confidentiality with member information. This on-site role reports to the Food & Beverage Director.

Qualifications

• High school diploma or equivalent.
• Experience in service/hospitality is preferred.
• Experience operating a multi-line telephone system.
• Ability to handle confidential member information with discretion.
• Strong communication skills and follow-instructions accuracy.

Responsibilities

• Greet members and guests by name and provide a warm welcome.
• Seat members/guests while ensuring high-quality service.
• Maintain a clean, organized host podium and assist team as needed.
• Provide professional, calm service and support to front-of-house staff.
• Close out the host podium at end of shift and complete daily tasks.
• Participate in daily briefings and uphold club standards.

Skills

Multi-line telephone system

Strong communication skills

Hospitality experience

Discretion & confidentiality

Education

High school diploma or equivalent

Tools

Telephone/Tablet

POS System

Floor Chart

Menus

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!

Job Summary

The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. Your role is to warmly greet and seat members and guests, ensuring a seamless and positive start and finish to their visit. You will uphold the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere. Additionally, you will keep the host area organized and assist with other tasks, such as member services representative duties, as needed to support the team.

Reporting Structure

Reports to the Food & Beverage Director

Day-to-Day

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

About You

Preferred

• High school diploma or equivalent.
• Previous experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Telephone/Tablet
• POS System
• Floor Chart
• Menus

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Have more questions? Check out our Invited Jobs website for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.