Host

Kolter Hospitality Group; Orlando (FL); On-site; USD 15,911 - 22,661; Full time

Job summary

Kolter Hospitality Group is looking for a dedicated Sky Bar Host at AC by Marriott Orlando to provide exceptional service to guests. Your role will involve welcoming guests, managing reservations, and assisting the food and beverage team in a fast-paced environment.

Ideal candidates should have flexibility to work weekends and holidays, possess customer service skills, and have a passion for providing personalized guest experiences.

Qualifications

• Flexibility to work most weekends and holidays.
• Knowledge and/or ability to operate a computer.
• Customer service or hospitality experience a plus.

Responsibilities

• Greet and provide exceptional service to guests.
• Take guest reservations and manage the waiting list.
• Assist the food and beverage team as needed.

Skills

Customer Service

Attentiveness

Problem-Solving

Job description

Job Location: AC by Marriott Orlando - Orlando, FL 32801
Position Type: Full Time
Salary Range: $14.00 - $14.00 Hourly
Job Shift: Any

Overview

A Kolter Hospitality Sky Bar Host delivers service excellence to our guests in an attentive, courteous, and efficient manner. This position is responsible for welcoming guests to the restaurant from the time they walk through the door until the time they depart.

Performance Expectations

• Greet and provide exceptional service to guests.
• Take guest reservation or put on waiting list, reflecting availability of the restaurant.
• Take guests to their seats and notify server.
• Answer phones in a courteous and timely manner.
• Possess knowledge of menus and applicable specials.
• Buss all tables removing soiled dishes after each course when requested by server.
• Assist food and beverage team members as situations arise.
• Respond appropriately to guest requests.
• Perform opening and closing procedures along with side work as assigned.
• Follow proper procedures regarding cash handling, following cash bank reconciliation and end of shift drop.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast‑paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.

Qualifications

• General Requirements:
  • Flexibility to work most weekends and holidays.
  • Report to work on time and in proper uniform.
  • Knowledge and/or ability to operate a computer.
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing, and pulling.

Equal Opportunity Employer

Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.