Host

Gin & Luck; New York (NY); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Vision insurance

Training & development

Job summary

Gin & Luck is seeking a Host to greet guests, manage the wait list, and handle reservations. You will work closely with FOH staff and report to the Lead Server and FOH Department Head, upholding our service standards and core values.

You will develop knowledge of our reservation systems, food and beverage offerings, and policies, maintain professional guest interactions, and support other departments as needed. This role requires flexibility, strong communication, and a positive attitude.

Qualifications

• Excellent customer service skills and the ability to create a welcoming atmosphere.
• Strong organizational and multitasking abilities to handle high-volume situations.
• Ability to remain calm and composed under pressure; providing excellent service during busy times.
• Outstanding communication skills with customers and team members.
• Flexibility in working hours, including early mornings, evenings, weekends and holidays.
• Patience and adaptability.
• Self-motivated and a team player.
• High ethics, hard worker, and a great sense of humor.

Responsibilities

• Greet guests, maintain the wait list, and manage reservations.
• Assist other FOH duties during service as needed.
• Operate professionally in line with core values and policies.

Skills

Customer service

Organization

Multitasking

Communication

Calm under pressure

Flexibility

Team player

Humor

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Training & development

Position Overview

Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

Hosts will report directly to Lead Servers and the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH staff.

Core Duties & Responsibilities:

• Know and execute the service expectations outlined in the service manual
• Maintain a comprehensive knowledge of Tock and any other booking system used
• Know the table numbers and position numbers in all sections of the restaurant
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
• Treat all areas of the restaurant with respect; clean and reset to zero when necessary
• Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities:

• Help all departments whenever possible
• Assist service through food and beverage running, watering, and flipping tables.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

• Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
• Strong organizational and multitasking abilities to handle high-volume situations efficiently
• Ability to remain calm and composed under pressure; providing excellent service even during busy times
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor

Desired Qualifications:

• Previous experience as a Host or in a similar role is preferred
• Knowledge of bar/restaurant operations and familiarity with reservation systems

Demonstrate the Core Values of Gin & Luck

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition, empathy, and transparency

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $27/hour. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.