Host

Tommy; Mount Laurel Township (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Triple T Hospitality is seeking a Host for Tommy's Tavern + Tap in Mount Laurel, NJ. You will be the first and last impression for guests, greeting them warmly, managing seating flow, and assisting with both dine-in and To-Go orders.

The role emphasizes teamwork, strong communication, and impeccable guest service. Responsibilities include greeting guests, managing waitlists, guiding guests to tables, and coordinating with servers and management to ensure a great guest experience.

Qualifications

• Greet guests promptly and warmly upon arrival.
• Manage waitlists and reservations using the restaurant's seating system.
• Escort guests to tables and provide menus.
• Communicate wait times accurately and manage guest expectations.
• Answer phones and assist with takeout orders or general inquiries.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Manage waitlists and reservations using the seating system.
• Escort guests to their tables and provide menus.
• Communicate wait times accurately and manage guest expectations.
• Answer phones and assist with takeout orders or general inquiries.
• Maintain cleanliness and organization of the host stand and entrance area.
• Collaborate with servers, bussers, and management to ensure smooth seating flow.
• Follow all health and safety regulations.
• Communicate effectively with team members and management.
• To-Go: take accurate To-Go orders, coordinate with kitchen, handle payments, and assist guests picking up orders.

Skills

Guest service

Excellent communication

Multitasking

Team player

Stamina

Job description

Description

At Triple T Hospitality, our Mission is to achieve "GREATNESS". Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn't good enough - GREATNESS is remembered.

As a Host at Tommy's Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience.

Requirements

• Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both team members and guests.
• Greet guests promptly and warmly upon arrival.
• Manage waitlists and reservations using the restaurant's seating system.
• Escort guests to their tables and provide menus.
• Communicate wait times accurately and manage guest expectations.
• Answer phones and assist with takeout orders or general inquiries.
• Maintain cleanliness and organization of the host stand and entrance area.
• Collaborate with servers, bussers, and management to ensure smooth seating flow.
• Follow all health and safety regulations.
• Communicate effectively with team members and management.

To-Go Responsibilities

• Answer phone calls and take accurate To-Go orders.
• Confirm order details and ensure proper packaging and presentation.
• Coordinate with kitchen staff to ensure timely preparation of To-Go orders.
• Process payments and handle cash or card transactions securely.
• Greet and assist guests picking up To-Go orders with professionalism and efficiency.
• Maintain cleanliness and organization of the To-Go station.
• Communicate effectively with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Positive attitude and team-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills and attention to detail.
• Must be able to stand and walk for extended periods.
• Weekend and evening availability preferred.