Host

Hei Hotels Inc.; Chicago, Northern (IL, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Paid vacation, sick and holiday

Pet insurance

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels and Resorts is seeking a friendly host/hostess for CURRENT at The Wade hotel in Chicago. You will greet guests, manage seating, and escort them to tables while presenting menus and promoting daily specials.

You will maintain dining room setup, log communications between shifts, and handle reservations or events. Strong verbal and written communication is essential for guest satisfaction.

Qualifications

• Ability to comprehend guest requests, memos, reservations and promotional materials.
• Ability to memorize and promote menu items.
• Ability to move through a crowded room to seat guests with or without assistance.
• Ability to handle complaints in a friendly, proactive manner.
• Ability to establish effective working relationships with guests and colleagues.

Responsibilities

• Meet and greet guests, offer seating options, escort to tables and present menus.
• Read, maintain and log daily records to coordinate between shifts and management.
• Maintain proper dining room setup and cleanliness.
• Receive reservations and coordinate special functions and events.
• Respond to attendance needs and be available regularly.

Skills

Guest communication

Menu knowledge

Crowd navigation

Customer service

Verbal + written communication

Job description

## HostApply: On-Site: Current Restaurant - Chicago, IL: Full time: Posted Today: JR119297**About Us**True to its name, CURRENT features a fresh, modern take on seasonal American cuisine showcasing simple & soulful ingredient driven dishes. Located inside The Wade hotel, join us at our lively bar for creative cocktails, a glass of wine, or one of our many local beers. Or join us al fresco in our Chandon Spritz Garden in summer to watch the world go by. With its bold flavors and stunning backdrop (Lake Michigan and Navy Pier are just steps away), it is no surprise that CURRENT is a go-to for both locals and travelers alike. From the patio you can enjoy the energy of Lake Shore Drive and Lake Michigan while indulging in seasonal bites and noted cocktail culture.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $18.00 - $18.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.### **Essential Duties and Responsibilities*** Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.* Maintain proper set-up of dining room.* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.* Ability to remember, recite and promote the variety of menu items.* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.* Ability to establish and maintain effective working relationships with associates, customers, and patrons.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.