Host

The Cheesecake Factory Incorporated; Boston (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid vacation

Sick time

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Flexible scheduling

Faster pay

Meal discounts

Career growth

Job summary

The Cheesecake Factory Incorporated in Boston is seeking a Host to deliver a warm, guest-focused greeting, manage the waitlist and reservations, and guide guests to seating while maintaining a smooth flow in a high-volume restaurant.

You’ll quote accurate wait times, coordinate with the front-of-house team, and help create a welcoming atmosphere from arrival to departure. Flexible full-time or part-time opportunities with competitive benefits available.

Qualifications

• Previous restaurant, hospitality, customer service, or food service industry experience preferred.
• Ability to greet guests warmly and manage waitlists and reservations.
• Excellent communication and interpersonal skills with a friendly, professional demeanor.

Responsibilities

• Warmly greet guests creating a positive first impression
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
• Provide accurately quoted wait times while managing reservations to support smooth guest flow
• Support front of house operations and teamwork to enhance the guest experience
• Answer phones with a sense of urgency, helping guests with general questions
• Follow instructions with attention to detail and consistency
• Demonstrate ownership of sidework and closing tasks
• Multitask and work well under pressure while maintaining cleanliness and organization
• Work with speed and efficiency in a fast paced, full-service restaurant

Skills

Hospitality experience

Customer service

Strong communication

Job description

Compensation Range

$15.75 - $18.50 / Hour

Overview

Our Hosts know that first impressions are everything. As a Host, your warm, friendly, welcoming personality will shine while greeting and seating guests, managing the waitlist, and accommodating reservations. When we’re on a wait, you’ll quote accurate times, engage guests in casual conversation, and encourage them to explore our iconic menu or beautiful bakery case, answering questions along the way. With pride and a passion for hospitality, you’ll help ensure every guest feels welcomed and cared for from start to finish.

Why Join our Team

Steady Hours, Flexible Life

• High-volume restaurant with consistent hours
• Flexible scheduling with full-time or part-time opportunities to fit your life
• Faster Pay – access up to 50% of your earned wages the next day (exclusions apply)
• 50% off shift meals and 25% discount when dining with friends and family

Benefits That Have Your Back

• Paid vacation and sick time
• Medical, Dental, Vision, and Prescription coverage options
• Medical coverage starting as low as $12 per pay period
• Virtual Care and no cost online mental health services

Grow With Us

• World class training designed to support your personal and professional growth
• Career advancement opportunities – over half of our managers are promoted from within
• No cost GED or Associate Degree programs

Perks, Recognition & Community

• Perks and discounts including cell phone, gym, movie, and theme park savings
  Employee recognition and appreciation awards
  HELP Fund (Hardship and Emergency Lifeline Program) for moments that matter
  Opportunities to give back through community and charity events
  Join an award-winning company, including:
  – Fortune 100 Best Companies to Work For® (since 2014)
  – PEOPLE® Companies That Care (since 2021)
  Great Place to Work® Certified

What You’ll Do

• Warmly greet guests creating a positive first impression
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
• Provide accurately quoted wait times while managing reservations to support smooth guest flow
• You’ll play an important role in front of house operations, supporting teamwork to enhance the overall guest experience
• Answer phones with a sense of urgency, helping guests with general questions
• Follow instructions with attention to detail and consistency
• Demonstrate ownership of sidework and closing tasks
• Multitask and work well under pressure while maintaining cleanliness and organization
• Work with speed and efficiency in a fast paced, full-service restaurant

Your Background

• Previous restaurant, hospitality, customer service, or food service industry experience preferred
• Strong communication and interpersonal skills with a focus on guest service
• Dependable, dedicated, reliable and punctual with a strong work ethic
• Adaptable and patient, taking pride in providing excellent guest relations
• Team player with a positive, patient attitude
• Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
• Must be at least 18 years old

Who We Are

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake