Host

Colonial Group; Annapolis (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Ruth’s Chris Steak House in Annapolis, MD is seeking a Host/Host to coordinate reservations, greet arrivals and seat guests to ensure a superior dining experience. You will manage the wait list, coordinate with servers and bar staff, and maintain a welcoming hostess stand and lobby.

The role requires excellent customer service, the ability to handle stressful situations with professionalism, and a flexible schedule including afternoons, nights, weekends, and holidays.

Qualifications

• Excellent customer service skills.
• Ability to diplomatically deal with difficult situations while maintaining professionalism.
• Ability to handle stress associated with responding to problems.

Responsibilities

• Reports to work as indicated on the work schedule and in the correct uniform.
• Obtains staffing and station assignments for servers, service assistants, runners and bar staff from the Manager-on-Duty.
• Completes opening and side work duties of the hostess/host at the start of the shift.
• Assists in planning reservations and assigning parties to tables, stations or servers.
• Answers the telephone, takes, confirms and documents reservations.
• Greets arriving Guests, records names and directs guests to waiting areas.
• Escorts Guests to their table and manages seating flow.
• Quotes waiting times and maintains the wait list.
• Notifies Manager-on-Duty if waiting times exceed quotes.
• Maintains cleanliness of hostess/host stand and lobby.
• Communicates guest concerns to Manager-on-Duty.
• Welcomes departing guests and invites return.
• Completes closing duties timely and adheres to safety guidelines.
• Supports other Front-of-House positions as needed.
• Follows all standards in the Employee Training Packet.

Skills

Customer service

Professionalism

Stress management

Job description

REPORTS TO: Restaurant Manager

FLSA STATUS: Non-Exempt

POSITION SUMMARY: Effectively coordinates and control the flow of the door by managing reservations, greeting arrivals, seating and acknowledging departures of all Guests, which results in a Superior Guest Experience for all RCSH Guests.

ESSENTIAL JOB FUNCTIONS:

1. Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
2. Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.
3. Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
4. Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
5. Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
6. Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
7. Escorts Guests to their assigned table, to all Guests.
8. Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
9. Accurately quotes waiting times to guests and correctly maintains the “wait” list.
10. Informs Manager-on-Duty when waiting times are running over times quoted to our guests.
11. Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
12. Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
13. Acknowledges all departing guests and invites them to return.
14. Completes all closing duties in a timely manner.
15. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
16. Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
17. Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.
18. Additional duties as assigned.

COMPETENCIES/PERSONAL CHARACTERISTICS:

Guest First Mindset

• Demonstrates a Guest first mindset, placing a high priority on the Guest experience
• Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests

JOB REQUIREMENTS:

• Excellentcustomerservice skills and a strong work ethic
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Handle stress associated with responding to/solving problems

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly

• Ability to read, speak, write, and understand communication in English

• Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 25 pounds
• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
• Must be able to communicate effectively and listen attentively
• Must be able to continuously use fingers (e.g. to bilaterally operate the telephone and use point-of-sale equipment)

WORK ENVIRONMENT:

• Work is performed in a restaurant

• Position involves work on afternoons, nights, weekends, and holidays, as required
• Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit

• Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth’s Chris Steak House is an Equal Opportunity employer.