Hospitality Team Member

Buffalo Wild Wings; Mankato (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Buffalo Wild Wings is seeking Hospitality Team Members to warmly welcome guests, seat and assist them, and support front‑of‑house operations in the restaurant. The role involves managing waitlists, handling takeout and dine‑in orders, and ensuring accurate POS entries while delivering a consistently friendly guest experience.

Responsibilities include hosting duties, cash handling, promoting the Buffalo Wild Wings Rewards program, and maintaining a clean host area.

Responsibilities

• Provide a warm welcome to incoming guests by opening the door and ensuring timely seating
• Accurately communicate waiting times, manage seating waitlist on tablet app
• Maintain cleanliness and organization of host station, stock menus
• Anticipate and respond to guest concerns and/or complaints and escalate to management
• Take payments and manage cash drawer
• Encourage guests to join Buffalo Wild Wings Rewards program
• Enter takeout and dine-in orders into the Point Of Sale system
• Bag and manage takeout orders and verify contents
• Follow FIFO guidelines for food delivery to guests
• Other duties as assigned by management

Job description

HOSPITALITY TEAM MEMBERS

JOB PURPOSE:

The primary purpose of the Hospitality role is to positively represent the Buffalo Wild Wings Brand in the Front of House and inspire Legendary Experiences for all Guests. The core job functions are listed below, and represent requirements for these three roles; Greeter, Cashier and Front of House support. The particular roles and duties assigned on a daily basis may shift from day to day and within a shift, based on store needs.

JOB FUNCTIONS:

• Provide a warm welcome to incoming guests by opening the door and ensuring timely seating
• Accurately communicate waiting times, encourage seating notification text message via the NoWait service, and manage seating waitlist on tablet app
• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
• Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
• Thank Guests as they leave and invite Guests to return to BWW in the future
• Provide a warm welcome to incoming guests whether passing by or stopping at the Cashier area
• Follow proper phone etiquette and answer the phones according to BWW standards
• Deliver food to guests, follow FIFO guidelines, and complete other daily tasks
• Respond to and resolve Guest complaints/concerns
• Make genuine connections/engage our Guests to ensure a personalized dining experience either in the restaurant or when taking food home
• Take payments/manage cash drawer
• Encourage guests to participate in the Buffalo Wild Wings Rewards program through the redemption of loyalty points
• Apply menu knowledge to make genuine suggestions to suggestive sell add on items to increase ticket sales
• Correctly enter takeout and all orders into Point Of Sale system
• Bag and manage takeout orders, check for accuracy
• Follow through when presenting takeout food orders to guests; show guests the contents of the bag to assure them the order is complete
• Maintain clean and orderly cashier area; stock with retail sauces, pagers, receipt paper as necessary
• Other duties as assigned by management

PHYSICAL DEMANDS:

The physical demands for this position are stands, bends, lifts, and moves intermittently during working hours. If asked to perform tasks outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.