Hospitality Supervisor

SpaceX; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

SpaceX is looking for a Hospitality Supervisor based in the United States, Wisconsin, Town of Texas to oversee quality service in their food service operations. This role involves managing staff, training on customer service, and ensuring high standards of food safety and sanitation.

The ideal candidate should have a strong background in the food service industry and at least 6 years of experience, including 2 years in a leadership role. Join SpaceX to contribute to its mission of enabling human life on Mars!

Qualifications

• 6+ years of food service industry experience with 2+ years of leadership experience.
• Excellent interpersonal, oral and written communication skills.
• Excellent understanding of food safety and sanitation practices.

Responsibilities

• Set and enforce standards for hospitality operations and guest interactions.
• Oversee day-to-day operations through food service outlets.
• Train staff on customer service expectations and menu knowledge.

Skills

Food service management

Leadership

Customer service

Food safety and sanitation

Time management

Education

High school diploma or equivalency

Tools

Microsoft Office

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

HOSPITALITY SUPERVISOR

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization’s food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessity to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale.

RESPONSIBILITIES

• Set and enforce standards for hospitality operations and guest interactions
• Support conceptualization and implementation of new services, offerings, and training programs
• Oversee day-to-day operations through one or more food service outlets/catering locations
• Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
• Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Enforce food safety practices and maintain clean, safe workstations
• Coordinate and enhance team time management
• Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
• Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
• Communicate with vendors for orders, deliveries, and product quality issues

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 6+ years of food service industry experience with 2+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE

• 5+ years of leadership experience within the food service industry
• Experience opening new operations and/or creating operations procedures from the ground up
• Experience managing a team in fine dining, upscale, casual and quick service restaurants
• Excellent interpersonal, oral and written communication skills
• Excellent time management skills
• Excellent understanding of food safety and sanitation practices
• Excellent knowledge of food service systems, ordering and inventory
• Advanced computer skills including Microsoft Office
• Advanced knowledge with allergen identification and dietary restrictions
• Advanced knowledge of beverage service including beer, wine and spirits
• Showcases high level of professionalism
• Experience in a corporate environment
• Proficient knowledge of HR best practices
• Experience leading groups in large team settings of 10 or more staff members

ADDITIONAL REQUIREMENTS

• Ability to carry large, heavy items unassisted (up to 25lbs)
• Must have the ability to stand for long periods – up to 8-12 hours a day
• Able to perform frequent bending, stooping, and lifting of objects through entire shift
• Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
• Must participate in internal leadership and development training
• Adaptability, problem-solving skills, and extreme attention to detail
• Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
• Ability to work gracefully under pressure
• Must have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed)

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff [e-mail].