Hospitality Supervisor

Thrive Restaurant Group; Lancaster (SC); On-site; USD 21,000 - 26,000; Full time

Job summary

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor (Hourly) to lead our dining room and support daily operations. You will recruit, train, and develop the hospitality team, ensuring exceptional guest experiences and a profitable operation.

This role prepares you for future restaurant management, with development support, hands-on leadership, and opportunities to learn about budgeting, scheduling, and quality standards across Carlos O’Kelly’s operations.

Qualifications

• Previous experience in a casual dining restaurant
• Minimum of 1 year in a supervisory role
• Ability to make decisions
• Ability to identify and resolve problems
• Ability to guide, direct, and motivate staff
• Ability to plan and prioritize tasks
• Ability to teach and train staff
• Ability to monitor processes, materials, and resources
• Ability to operate, repair, and maintain equipment
• Ability to perform administrative tasks
• Knowledge of food safety and sanitation practices/regulations
• Discretion and good judgment handling confidential information

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen
• Assist Managers with recruiting, leading, training, and developing the hospitality team
• Provide vision, coaching, and feedback around guest experience to ensure friendly and efficient service
• Foster team cohesion and positive work environment
• Oversee opening and closing activities
• Ensure excellent customer service
• Ensure cleanliness and sanitation
• Ensure compliance with health, safety, hygiene, and security standards
• Monitor and assist with team duties during peak times
• Manage food and beverage presentation to standards
• Investigate and resolve guest complaints regarding food quality or service
• Report personnel problems to Managers
• Learn and train about restaurant management and budgeting

Skills

Supervisory experience

Staff training

Guest service

Decision making

Time management

Problem solving

Team leadership

Food safety

Job description

Restaurant Supervisor

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you. We started Carlos O’Kelly’s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita’s, house‑made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is “Pouring out Generosity”.

Role: Restaurant Hospitality Supervisor (Hourly)

Invitation: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don’t expect you to be an expert just yet! We’ll help you with your development and look forward to watching you grow your skills with us.

Responsibilities And Duties

• Lead and oversee the operation of the restaurant dining room and kitchen
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
• Foster team cohesiveness and positive team working environment
• Oversee opening and closing activities
• Ensure excellent customer service
• Ensure cleanliness and sanitation
• Ensure compliance with all health, safety, and hygiene standards and policies
• Ensure compliance with all security procedures
• Ensure compliance with all alcoholic beverage regulations
• Monitor and assist with Team Member duties during peak times to expedite service
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Key Competencies

• People-first Orientation
• Developing Talent
• Guest Service
• Interpersonal Influence
• Problem Solving/Decision Making
• Execution of Brand Mindsets and Standards
• Leading by Example
• Operations Knowledge and Analysis
• Planning, Executing and Results Orientation
• Managing Performance
• Staffing and Development
• Managing Relationships
• Passion for Serving Others
• Integrity and Personal Ownership
Self Management

Required Qualifications

• Previous experience in a casual dining restaurant
• Minimum one (1) years of experience in a supervisory role
• Able to make decisions
• Able to identify and resolve problems
• Able to guide, direct, and motivate staff
• Able to plan and prioritize tasks
• Able to teach and train staff
• Able to monitor processes, materials, and resources
• Able to operate, repair, and maintain equipment
• Able to perform administrative tasks
• Knowledge of food safety and sanitation practices and regulations
• Able to deal with confidential information and/or issues using discretion and good judgment

Working Conditions And Physical Requirements

• Able to work and verbally communicate effectively with other team members
• Able to engage the public in a positive manner
• Able and willing to work with others as a team
• Able to reach and bend and frequently lift up to 50 pounds
• Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
• Able to work in a standing position for long periods of up to 6 hours in length
• Able to perform repetitive tasks with little or no break
• Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week
• Able to travel quarterly intervals to required management meetings and or training sessions

Thrive Restaurant Group is an Equal Opportunity Employer.