Hospitality Supervisor

Applebee's Neighborhood Grill + Bar; Garden City (KS); On-site; USD 19,000 - 30,000; Part time

Job summary

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor to lead the dining room and kitchen teams, coaching staff and ensuring exceptional guest service. This hourly role focuses on developing staff, maintaining standards, and driving a profitable operation within a family-friendly environment.

You will learn restaurant management skills, participate in scheduling, budgeting, and compliance activities, and contribute to a positive work culture.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year of supervisory experience.
• Able to make decisions.
• Able to identify and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.
• Able to monitor processes, materials, and resources.
• Able to operate, repair, and maintain equipment.
• Able to perform administrative tasks.
• Knowledge of food safety and sanitation practices and regulations.
• Able to deal with confidential information and/or issues using discretion and good judgment.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles.
• Provide vision, coaching, and feedback around guest experience for friendly, efficient service.
• Foster team cohesiveness and a positive work environment.
• Oversee opening and closing activities.
• Ensure excellent customer service and sanitation.
• Ensure compliance with health, safety, hygiene, and security procedures.
• Monitor team duties during peak times to expedite service.
• Ensure food/beverage delivery, portions, and presentation meet standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Report personnel issues to Managers and adhere to regulations.
• Learn and train about restaurant management and budgeting tasks.
• Perform administrative tasks as assigned.

Skills

Supervisory Experience

Hospitality Service

Team Leadership

Decision Making

Staff Training

Task Prioritization

Job description

Restaurant Supervisor

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

Restaurant Supervisor

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

We started Carlos O’Kelly’s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita’s, house‑made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is “Pouring out Generosity”.

Role: Restaurant Hospitality Supervisor (Hourly)

Invitation

To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don’t expect you to be an expert just yet! We’ll help you with your development and look forward to watching you grow your skills with us.

Responsibilities And Duties

• Lead and oversee the operation of the restaurant dining room and kitchen
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
• Foster team cohesiveness and positive team working environment
• Oversee opening and closing activities
• Ensure excellent customer service
• Ensure cleanliness and sanitation
• Ensure compliance with all health, safety, and hygiene standards and policies
• Ensure compliance with all security procedures
• Ensure compliance with all alcoholic beverage regulations
• Monitor and assist with Team Member duties during peak times to expedite service
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Key Competencies

• People-first Orientation
• Developing Talent
• Guest Service
• Interpersonal Influence
• Problem Solving/Decision Making
• Execution of Brand Mindsets and Standards
• Leading by Example
• Operations Knowledge and Analysis
• Planning, Executing and Results Orientation
• Managing Performance
• Staffing and Development
• Managing Relationships
• Passion for Serving Others
• Integrity and Personal Ownership
• Self Management

Required Qualifications

• Previous experience in a casual dining restaurant
• Minimum one (1) years of experience in a supervisory role
• Able to make decisions
• Able to identify and resolve problems
• Able to guide, direct, and motivate staff
• Able to plan and prioritize tasks
• Able to teach and train staff
• Able to monitor processes, materials, and resources
• Able to operate, repair, and maintain equipment
• Able to perform administrative tasks
• Knowledge of food safety and sanitation practices and regulations
• Able to deal with confidential information and/or issues using discretion and good judgment

Working Conditions And Physical Requirements

• Able to work and verbally communicate effectively with other team members
• Able to engage the public in a positive manner
• Able and willing to work with others as a team
• Able to reach and bend and frequently lift up to 50 pounds
• Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
• Able to work in a standing position for long periods of up to 6 hours in length
• Able to perform repetitive tasks with little or no break
• Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week
• Able to travel quarterly intervals to required management meetings and or training sessions

Thrive Restaurant Group is an Equal Opportunity Employer.