Hospitality Specialist Lead

Global Business Transformation Solutions, LLC (GBTS); Minneapolis (MN); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking a Hospitality Specialist Lead to oversee daily hospitality operations in a professional corporate setting. You will deliver concierge-level service, coordinate meetings and events, and serve as a liaison among guests, internal teams, and vendors.

The role requires 1–3 years in hospitality with supervisory experience preferred, proficiency in MS Office and event planning tools, and the ability to manage multiple priorities while maintaining service standards.

Qualifications

• High School Diploma or GED required.
• 1–3 years of hospitality or related experience.
• Experience in a lead or supervisory capacity preferred.

Responsabilités

• Deliver concierge-level hospitality experiences reflecting professionalism and service.
• Manage daily hospitality operations and meeting support with minimal supervision.
• Schedule and oversee meeting room setups per specifications.
• Conduct routine room walkthroughs to ensure cleanliness and stock.
• Lead event setup/breakdown according to client requests.
• Coordinate with IT/support to resolve equipment issues.
• Track hospitality production metrics and report to management.
• Onboard and train new hires on procedures and standards.
• Collaborate with clients, vendors, and internal teams for smooth service.

Connaissances

Hospitality leadership

Customer service

Communication

MS Office

Event planning

Scheduling systems

IT liaison

Team supervision

Adaptability

Physical stamina

Formation

High School Diploma or GED

1–3 years hospitality experience

Outils

MS Office Suite

Event planning software

Room reservation systems

Workplace service platforms

Description du poste

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Hospitality Specialist Lead at Opensity Solutions is responsible for overseeing daily hospitality operations while delivering elevated concierge‑style service within a professional corporate environment. This role leads meeting and event support activities, coordinates hospitality services, and serves as a key liaison between guests, internal teams, and vendors to ensure seamless execution of workplace hospitality experiences. The Hospitality Specialist Lead operates with minimal supervision, supports team training initiatives, and contributes to operational excellence and service quality. This position is classified as non‑exempt.

ROLES & RESPONSIBILITIES

• Deliver elevated concierge‑style hospitality experiences that reflect professionalism, responsiveness, and exceptional customer service.
• Independently manage daily hospitality operations, meeting support, and event coordination with minimal supervision.
• Schedule, prepare, and oversee meeting room setups according to client and event specifications.
• Conduct routine walkthroughs of conference rooms, visitor offices, and hospitality spaces to ensure cleanliness, organization, and adequate supply inventory.
• Lead event setup and breakdown activities in alignment with client requests and operational standards.
• Support miscellaneous hospitality requests and monitor service/resource request systems to ensure timely completion of tasks.
• Utilize event planning software, scheduling platforms, and workplace technology systems to coordinate hospitality services effectively.
• Coordinate with IT and support teams to resolve equipment issues and elevate incidents as necessary.
• Escort guests and clients to meeting spaces while ensuring all meeting requirements and service expectations are met.
• Serve as a liaison between guests, clients, vendors, and internal staff to facilitate smooth communication and service delivery.
• Monitor inventory levels and communicate maintenance or conference room repair needs to Facilities and Hospitality teams.
• Assist management with onboarding and training new hires on hospitality procedures, service standards, and operational processes.
• Track, analyze, and communicate hospitality production metrics and operational performance data to management and clients.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Strong hospitality and client service orientation with the ability to deliver concierge‑level experiences.
• Excellent leadership, organizational, and multitasking abilities in a fast‑paced professional environment.
• Strong verbal and written communication skills with experience interacting directly with clients, vendors, and internal stakeholders.
• Ability to work independently while managing multiple priorities and maintaining attention to detail.
• Strong problem‑solving and decision‑making skills with the ability to elevate issues appropriately.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using scheduling systems, event planning software, and workplace technology tools.
• Strong interpersonal skills with the ability to build professional relationships and foster collaboration across teams.
• Ability to maintain professionalism, composure, and adaptability under pressure.
• Commitment to operational excellence, presentation standards, and customer satisfaction.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

QUALIFICATIONS

• Education: High School Diploma or GED required.
• Experience: 1–3 years of hospitality, conference services, client service, hotel, or food & beverage experience required. Experience in a lead or supervisory hospitality capacity preferred.
• Technical Skills: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Experience with event planning software, room reservation systems, and workplace service platforms preferred. Ability to coordinate with IT support and utilize workplace technology effectively.

Compensation range

The Compensation range for this role is 22.00 to 24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Employment Opportunity Statement

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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