Hospitality Service Support

Default Brand; Johnson City (TN); On-site; USD 1,515,000 - 2,066,000; Full time

Job summary

Hooters of America LLC in Johnson City, TN is hiring a Hospitality Service Support to greet guests, seat parties, and ensure a warm, fast, and memorable dining experience.

You'll perform Host, To-Go and Staff duties—managing seating flow, answering menu questions, taking calls, handling orders, and helping maintain clean, well-stocked front-of-house areas.

The role emphasizes brand integrity, guest happiness and on-time service while supporting store events and upholding sanitation standards.

Qualifications

• Must be 17/18 years of age or older.
• Customer Service Skills.
• Basic Mathematical Computations Skills.
• Ability to Promote Brand Integrity.
• Ability to Maintain Professionalism at All Times.
• Ability to Communicate Clearly.
• Ability to Work Well with Others.
• Ability to Multi-Task within a Fast-Paced Environment.
• Ability to Adapt to Change.
• Menu Knowledge.
• Knowledge of Sanitation and Use of MSDS.
• ServSafe alcohol certification required for positions involving alcoholic beverages.

Responsibilities

• Guest happiness through Food & Beverage Quality Assurance, speed of service, and friendly, attentive service.
• Ensure welcoming, personal, and courteous service; maintain sanitation and proper food handling.
• Be prepared in uniform and punctual for shift; assist in events and store communications.

Skills

Customer Service Skills

Basic Mathematical Computations Skills

Ability to Promote Brand Integrity

Ability to Maintain Professionalism at

Ability to Communicate Clearly

Ability to Work Well with Others

Ability to Multi-Task within a Fast-P…

Ability to Adapt to Change

Menu Knowledge

Knowledge of Sanitation and Use of MS…

Job description

2288 N. Roane Street
Johnson City, TN 37601, USA

Description

Overview:

The mission of Hooters is to “Make People Happy” and the Hospitality Service Supportposition strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.

Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.

Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.

Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important.All employees will be required to embrace the Company’s core values:Show You Care,Elevate the Spirit,Respect Everyone,Values Feedback, andExceeds Expectations.

Responsibilities:

a. Guest Happiness

• Food & Beverage Quality Assurance
• Speed of Service
• Friendly & Attentive Customer Service

c. Brand Operating Standards

• Welcoming, Personal, & Courteous
• Ensures Proper Sanitation and Food Handling
• Prepared, in Uniform & Punctual for Shift

d. Other

• Aware of Events & Specials
• Sense of Urgency
• Store Events Spokesperson
• Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
• Facility Maintenance and Cleanliness
• Ensures Products are Available for FOH Employees

Qualifications:

• Must be 17/18 years of age or older
• Customer Service Skills
• Basic Mathematical Computations Skills
• Ability to Promote Brand Integrity
• Ability to Maintain Professionalism at All Times
• Ability to Communicate Clearly
• Ability to Work Well with Others
• Ability to Multi-Task within a Fast-Paced Environment
• Ability to Adapt to Change
• Menu Knowledge
• Knowledge of Sanitation and Use of MSDS

All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.

Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.